Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Navigator NV26 Bagless Upright Vacuum - Red

Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.

How do you empty container?

Hello Deecee,

We are happy to assist you with your inquiry about the Shark Navigator® NV26 Bagless Upright Vacuum. To empty the dust cup, press the dust cup release button (looks like grey ball on top of main body), lift the dust cup off of the vacuum, take over to the garbage and press the latch on the bottom front of the dust cup to empty.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

If I create a schedule on WiFi at home and take it to my church which dosnt have WiFi will it still run the schedule or does it have to stay on WiFi all the time?

Hello Creyn,

We are happy to assist you with your inquire about the Shark - ION™ 750 App-Controlled Robot Vacuum. The robot does need to be connected to WiFi for it to start at the scheduled time. With this being said, you can manually control the robot using the on-board buttons.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

My Shark ion robot suction is not working. I’ve replaced filters and brushes but it continues to just pile up the dirt without it catching in the tray. It does not show any errors when I turn it on. Is there anything I can do?

Hello Christy,

We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray

Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.

Can this shark duo clean be used on laminate wood flooring because on my use and care Manuel it says not to use hard bristle brush roll.

Hello flash,

We would like to inform you that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum works great on most flooring types. The DuoClean® technology features a bristle brush to deep-clean carpets and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Navigator™ Swivel NV27GR Bagless Upright Vacuum - Molded Intuition Green

Ease household chores with this bagless SHARK Navigator upright vacuum. Its large-capacity dust cup lets you clean for longer periods without interruption, and the swivel steering provides increased maneuverability around corners and under tables. This corded SHARK Navigator upright vacuum has a powerful brush that removes dander and pet hair from surfaces.

How do you adjust the carpet height? We just got new carpet and I can't even use it on them because the brush is so low. I can't find anything to adjust the height.

Hello Mary,

We are sorry to inform you that the Shark - Navigator™ Swivel NV27GR Bagless Upright Vacuum does not have a height adjustment.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

does this vacuum have a filter that needs to be changed?

Hello Suds,

We would like to inform you that the filter in the Shark® Bagless Cordless Hand Vac is washable. We recommend washing it once a month. To wash, rinse with warm tap water. No soap. Allow the filter to air dry for at least 24 hours before putting it back in the vacuum.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Navigator NV26 Bagless Upright Vacuum - Red

Does it have a hepa filter?

Hello Carol,

We are sorry to inform you that the Shark Navigator® NV26 Bagless Upright Vacuum does not have a HEPA Filter.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Do you sell battery replacement pack?

Best Answer

Hello Joseph,

To assist you with ordering a replacement battery for the Shark® Bagless Cordless Hand Vac, please reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Does not take a charge. When I turn it on it runs for a second and then shuts off

Hello Josrph,

We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

how much water does the tank hold?

Hello bee,

We would like you to know that the water tank in the Shark - Professional Electronic Steam Pocket® Mop holds 500ml (16.9 oz).

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team