Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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SharkNinja - Navigator Light Upright Vacuum Cleaner - Blue

Turn a mundane chore into an easy breezy task with the Shark NV105 Navigator Light Upright Vacuum. The lightweight design is easier to maneuver yet delivers the huge performance of a full size upright.

I want to order a belt for my Shark Navigator model number NV to to 27EM31

Hello cathy,

We would like to inform you that the belt on the Shark Navigator® vacuum is not replaceable. To assist you with any issues you may be having with your Shark®, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

I need a new battery where can I get one and is it expensive

Hello Ruby,

To assist you with ordering a replacement battery for the Shark® Bagless Cordless Hand Vac, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Where do I take my Shark repaired. It will not pull the dirt. Thank you.

Hello Pitsen43,

We're sorry to hear that you are experiencing an issue with the suction on your Shark® APEX® DuoClean® with Zero-M™ Powered Lift-Away. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream

Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.

First use of the battery requires giving it a full charge and discharging it completely. How can I discharge the battery completely? Do I have to use vacuum for however long it takes to discharge or is there some way to run it without holding it?

Hello zwrdl,

We are happy to assist you with your inquiry about the Shark® IONFlex™ 2X DuoClean® IF251 Bagless Cordless Pet-Stick Vacuum. We apologize for any confusion on this. After you fully charge the battery, do not recharge it until the battery fully discharges. You do not need to fully discharge it in one use.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

SharkNinja - Navigator Light Upright Vacuum Cleaner - Blue

Does this vacuum work well on rubber mats?

Hello,

We would like to inform you that the Shark Navigator® Bagless Upright Vacuum works great on most flooring types. This vacuum allows you to turn the brushroll off when vacuuming bare floors. When vacuum rubber mats, you may need to turn the brushroll off to assist with maneuverability.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Can this mop be used/recommended on all hard floor types - specifically real wood floors? Thank you!

Hello Keating,

We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - ION™ 720 Robot Vacuum - Silver

Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.

Could it be transported on a flight in a carry on or checked baggage? Is the lithium battery less than 160kwh?

Hello Estefani,

For more information on travelling with the Shark - ION™ 720 Robot Vacuum, we recommend contacting the airline or a TSA agent. The battery is DC 14.8 V Li-ion 2600 mAh.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

How do you empty canister for shark navigator swivel

Hello Sylvie,

We are happy to assist you with your inquiry about the Shark Navigator® Bagless Upright Vacuum. We recommend emptying the dust cup after every use. Prior to emptying, power off and unplug the vacuum. Grip the handle on top of the dust cup, and then press the dust cup release button, located on the main body of the vacuum beside the handle. Lift the dust cup away from the vacuum and take it to the trash bin. While holding the dust cup over the trash bin, press the release button on the bottom front to open the bottom door.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Will this model work well on ceramic tiles too?

Hello Yvy,

We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

How do you adjust for different carpet heights on the shark rotater lift away

Hello Rolo,

We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum does not have a height adjustment. With this being said, it has a bare floor setting (brushroll doesn't spin) and a carpet setting. It also has a suction release valve to lower suction to help with maneuverability.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team