Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

The rotating brush device sounds like it's ready to blow apart. What is the cause of this & how can I fix it?. I have had this shark for about a year & a half. I use it about 2 times a week & clean it throughly each time I use it. What is the problem?

Hello Sharkchic,

We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. Please reach out to Shark Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years, 3 months ago

Posted by:

Shark Support Team

Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.

AFTER YOU TAKE OFF THE LIFT AWAY WHERE IS THE DIRT BIN?

Hello,

That is a great question, the dust cup will stay on the pod when in Lift-Away mode. There is no change in the position of the dust cup.

We hope this information will help.
The Customer Support Team

6 years, 3 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

My Ion 750 just beeps and spins I circle - any ideas on fixing?

Hello Cbj911,

We are very sorry to hear that you are having difficulty with your ION Robot. To better assist you we ask that you contact Shark Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
Customer Support Team

6 years, 3 months ago

Posted by:

Shark Support Team

Shark - Bagless Cordless Hand Vac - Gray

Just when you thought was safe to go back on the carpet, this Shark cordless hand vacuum is ready to sweep you away. Cyclonic action combine with a powerful motor ensure you get plenty of suction to keep your carpets clean, and easy-to-see LED lights on this Shark cordless hand vacuum tell you how much charge you have left.

Is a replacement charging cord available.

Hello red,

For assistance with purchasing parts please contact Customer Care at 877-581-7375. Representatives are avialable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years, 4 months ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Powered Lift-Away AX951 Bagless Upright Vacuum - Sage green

Leave no dirt behind with this Shark APEX vacuum. Its DuoClean operation uses a soft brush roll and powerful suction to pick up large debris and stuck-in dust, and its Powered Lift-Away technology provides extended reach underneath furniture. This Shark APEX vacuum prevents captured irritant particles from escaping thanks to its Anti-Allergen Complete Seal technology.BR>

I can use that shark vacuum in 220 V

Hello Sandjar,

We do not recommend using any Shark products with adapters as we can't guarantee these will work correctly with the unit. This unit operates on 120V. Also, just a friendly reminder that units purchased within North America are not warranted for use overseas.

We hope this information helps.
The Customer Support Team

6 years, 4 months ago

Posted by:

Shark Support Team

Shark - Steam Pocket 2-in-1 Steam Mop - Green/White

Shark Steam Pocket 2-in-1 Steam Mop: Clean and sanitize most surfaces in your home with this steam mop, which converts to a handheld steamer for flexible use. Steam Pocket technology lets you clean using both sides of each microfiber pad.

Can you use the hand held steamer on patio doors or windows? Mine get a great deal of grime because of proximity to a highway.

Hello Jim,

You should have no difficulty using the steamer on your patio doors, keep in mind if they are glass you will want to be careful not to heat them to the point of braking or cracking.

We hope this information helps.
The Customer Support Team

6 years, 4 months ago

Posted by:

Shark Support Team

Shark - Steam Energized Hard Floor Cleaner - Silver

Keep your floors clean and beautiful with this Shark hard floor cleanser. The waterfall fresh scent brings a gentle fragrance to each room, and the non-streak formula leaves your floors looking bright and residue-free. Designed for use on hardwood, tile, stone, laminate and vinyl floors, this Shark hard floor cleanser makes a versatile addition to your cleaning supply closet.

how can I insert the 20 ounce shark professional hard floor cleanser into the shark profession the cord hook gets in the way thanks. see attached 215 275. 2006

Hello Ross,

We are sorry to hear that you are experiencing difficulty. We ask that you contact Shark® Customer Care Team for assistance with your Shark® Steam Mop. We can be reached at 877-581-7375, Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years, 4 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

Are you supposed to replace the filter under the canister as well as the small flat round one underneath or do you rinse them with warm water and wait for them to dry???

Hello Nisi,

Remove the HEPA filter cartridge and rinse under lukewarm water with the dirty side face down until the water runs clear. Allow the filter to air dry completely for 24 hours. Once the HEPA filter is dry, replace it back into the vacuum, and then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.

We hope this information helps.
The Customer Support Team

6 years, 4 months ago

Posted by:

Shark Support Team

Shark - IONFlex DuoClean IF201 Bagless Cordless Stick Vacuum - Grasshopper

Simplify daily cleaning tasks with this Shark cordless vacuum. It uses DuoClean technology to remove stuck-on dirt and grime from carpets and floors, and it operates using a powerful lithium-ion battery, so you can use it anywhere. This Shark cordless vacuum includes a duster crevice attachment for cleaning in tight, narrow places.

Does the battery have to stay inserted in the vacuum when using it? Makes it heavier, hurts wrist.

Hello occhi,

In order for your IONFlex to operate the battery will need to be inserted into the unit.

We hope this information helps.
The Customer Support Team

6 years, 4 months ago

Posted by:

Shark Support Team

Shark - SharkFlex DuoClean HV391 Bagless 2-in-1 Handheld/Stick Vacuum - Black/gold

Enjoy a cleaner house with this versatile Shark Flex vacuum cleaner. It converts easily to a handheld device to clean curtains and shelves, and it includes attachments to remove pet hair and reach under appliances. This Shark Flex vacuum cleaner weighs less than 10 lbs., so it's easy to maneuver.

What is the motor size of a Shark 381 and a 391? What accessories come with each model? Thank you.

Hello JRI,

Both of these models have a 600 Watt motor.

We hope this information helps.
The Customer Support Team

6 years, 4 months ago

Posted by:

Shark Support Team