Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

Will the shark vacmop work on concrete?

We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

2 years, 2 months ago

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Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.

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Does this sweeper have cord rewind?

No, the cord on this Shark must be wound round the hooks when storing.

2 years, 2 months ago

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Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

How much cleaner should I use? Had been using full strength and my floors are sticky. Then do I fill the rest up with water?

You should not dilute the cleaning fluid for your Shark VacMop. If you're having any problems with this, please don't hesitate to get in touch with the Shark Clean customer service team.

2 years, 2 months ago

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Shark Support Team

Shark - Cordless Vertex Pro Powered Lift-Away - Blue & Gray

The Shark Cordless Vertex Pro Powered Lift-Away is a versatile, cordless upright vac with the power and cleaning of a full-size vacuum (tested in Boost mode vs. ZU630). Lift away the detachable pod to clean above the floor and under furniture.

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Do the attachments store on the vacuum?

This Shark doesn't have onboard storage for accessories.

2 years, 2 months ago

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Shark Support Team

Shark - Vertex Pro Cordless Stick Vacuum with DuoClean PowerFins - Gray

The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.

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Our shark vortex pro isn't sucking the dirt and things to the dust cup it is getting clogged at the base near the rollers? And once in a while error code e6 will show up? Is there a reason

Best Answer

Please see the following link which leads to our troubleshooting: https://support.sharkclean.com/hc/en-us/categories/4402873069074-Troubleshooting

2 years, 2 months ago

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Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

Can you use this vacuum on LVT floors?

Yes, this Shark has a bare floor setting.

2 years, 2 months ago

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Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

The included accessories do not seem to fit the vacuum? What are the correct accessories for the AZ1002?

The accessories that are compatible with this Shark are available through the following link: https://www.sharkclean.com/parts-and-accessories/product-results/2223/shark-apex-upright-vacuum-with-powered-lift-away-duoclean-and-self-cleaning-brushroll/

2 years, 2 months ago

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Shark Support Team

Shark - DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Cinnamon

Shark's full-sized Powered Lift-Away upright vacuum features DuoClean and self-cleaning brushroll technologies, while giving you the power to tackle hard-to-reach areas under furniture and above the floor. The DuoClean dual-brushroll system deep-cleans carpets and gives hard floors a polished look, while the self-cleaning brushroll delivers nonstop hair removal.

How does the self-cleaning brush-roll work please? I've had a Shark for yrs, but I'm always untangling & cutting hair out of it.

Best Answer

The self-cleaning brushroll has both Powerfins and bristles, which work together to methodically comb through the hair that you're cleaning up so that it doesn't get tangled. It's a continual maintenance system also - the more you vacuum, the more any hair is broken down and sucked up into the dust cup.

2 years, 2 months ago

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Shark Support Team

Shark - ION Upright Vacuum - Blue

Extraordinary power for the everyday mess: the lightweight Shark WANDVAC Cord-Free Handheld Vacuum packs the suction power to take on any mess with quick maneuverability and pure Shark performance.

The Shark UltraCyclone box reads "WARNING: Cancer and Reproductive Harm" on the bottom of the box (of course the ONLY place I found it! (not even in the manual!)). Does this vacuum have the same warning?

We apologize for any inconvenience this warning may have caused. We're requires by law in the State of California to include the warning your see. We include the warning in abundance of caution and the comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning and since it is not feasible to test for every single chemical, we're including the label with our products. Please rest assure that your product and all SharkNinja products are in compliance with all applicable laws and regulations.

2 years, 2 months ago

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Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

Hi there! We’ve just changed out our filter and our air quality will not go above 74 or so. Genuine replacement installed correct. Any thoughts?

Please see the following link to get in touch with our customer service team and they'll be happy to take a look into this for you. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us

2 years, 2 months ago

Posted by:

Shark Support Team