Shark Support Team

Shark Support Team's Stats

Reviews

Review Count
0
Helpfulness Votes
0

First Review
None
Last Review
None
Featured Reviews
0
Average Rating
0

Reviews Comments

Review Comment Count
0
Helpfulness Votes
0

First Review Comment
None
Last Review Comment
None
Featured Review Comments
0

Questions

Question Count
0
Helpfulness Votes
0

First Question
None
Last Question
None
Featured Questions
0

Answers

Answer Count
2297
Helpfulness Votes
2,405

First Answer
June 7, 2016
Last Answer
March 5, 2024
Featured Answers
0
Best Answers
245

Shark Support Team's Reviews

Shark Support Team has not submitted any reviews.

Shark Support Team's Questions

Shark Support Team has not submitted any questions.

Shark Support Team's Answers

<<prev 1 ... 49 50 51 52 53 ... 230 next>>

Shark - Vertex Pro Cordless Stick Vacuum with DuoClean PowerFins - Gray

The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.

See all Q&A for this product

What is the difference between this vertex pro cordless with DuoClean PowerFins and the Vertex Pro cordless powered liftaway blue grey one??

This is a Shark cordless stick vacuum which folds in the middle to store. Any Shark with the Liftaway feature stands upright and you can remove the main body for more versatile cleaning.

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

My vacmop just started leaking from bottom when charging and when using.

Please see the following link for our troubleshooting for this product: https://support.sharkclean.com/hc/en-us/articles/4405279901468-VM200-VM250-Series-Shark-VACMOP-Pro-Cordless-Hard-Floor-Mop-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

what is the sound levels in decibels?

Hi Mike! Setting 1: 40.6, Setting 2: 46.5, Setting 3: 56, Setting 4: 63.5

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - Vertex UltraLight DuoClean PowerFins Corded Stick Vacuum with Self-Cleaning Brushroll - Colbalt Blue

The Shark Vertex Corded Stick Vacuum is Shark’s ultimate cleaning experience. DuoClean PowerFin features a PowerFin roller and a soft roller combine on all floors for continuous cleaning contact to dig deep into carpets, directly engage floors, and pick up more in every pass. (vs. original DuoClean).

how long is the cord?

The cord is 30ft long.

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Has a urine smell, how do i fix?

Please see the following link to get in contact with our customer service team who will be happy to offer further assistance: https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold

The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.

See all Q&A for this product

These wheels are literally "magnetic" but fall off every turn and it's so annoying!! What can I use to stop the wheels from falling off??? Please help!

Please see the following link to get in contact with our customer service team who will be happy to offer further assistance:
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - Cordless Pet Plus Stick Vacuum with Anti-Allergen Complete Seal & PowerFins, Self-Cleaning Brushroll - Blue

The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.

See all Q&A for this product

Will it work with 220 voltage?

Yes, this will work with 220 voltage.

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.

Why doesn't the recharge and resume work? It has worked 2 times. I have it set up in the app and still doesn't work. Just runs until gets down to 20% then returns to the dock.

We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.

Does this vacuum come with any attachments? (Upholstery tools, crevice tools, the pet power brush tool pictured, etc.?)

Best Answer

This comes with a crevice tool, a pet power brush and a dusting brush.

2 years, 2 months ago

Posted by:

Shark Support Team

Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold

See all Q&A for this product

Ted light goes on the bottom of the vacuum. What does that mean

Please see the following link which takes you to our troubleshooting: https://support.sharkclean.com/hc/en-us/categories/4402873069074-Troubleshooting
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.

2 years, 2 months ago

Posted by:

Shark Support Team