Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

Where is the brushroll button on the Shark navigator lift away XL

You can't remove the brushroll on this Shark. To clear it out, please turn it over and carefully snip away any wrapped hair, fibers or string.

2 years, 2 months ago

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Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.

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Do the attachments come with the vacuum?

This Shark comes with a crevice tool and a pet multi tool.

2 years, 2 months ago

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Shark Support Team

Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black

The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.

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Why has my RV2502AE robot stopped generating clean reports ? I’ve moved anything that wasn’t on the explorer run, and still no reports. I can’t find anything on the manual, or online to let me know why and a fix. Thank you

Please reach out to Shark Customer Care at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.

2 years, 3 months ago

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Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

Random times at night my shark vacuum will flash all it's lights a couple times and then it will talk and then flash either its battery light or the internet light. I only know its happening due to cameras in my house so Idk what's said or what lights fla

Please call Shark Customer Care at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.

2 years, 3 months ago

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Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor Lock, 1,200 sq. ft., Smart Sensing - White

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

Does it take care of pet dander?

The Shark Air Purifier filters ultra-fine allergens, viruses, smoke, bacteria, dust, pollen and mold.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray

Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.

I just got my Shark RV2001 and it makes a very loud sound. Is this normal? https://youtube.com/shorts/Nlm1KM_yKoU?feature=share

Please reach out to Shark Customer Care at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

I changed the filter and the filter life button is still blinking??

I'm sorry to hear this! Please get in contact with our customer service team using the following link and they'll be happy to take a look at this for you. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us

2 years, 3 months ago

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Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

I notice only the front half of my pad gets dirty and the back half seems to hardly touch the floor. What am I doing wrong as this is my sixth pad with same results. Other than this I love the concept. Thank you…..

Please get in contact with our customer service team using the following link and they'll be happy to take a look at this for you.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us

2 years, 3 months ago

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Shark Support Team

Shark - HyperAir Hair Blow Dryer with IQ 2-in-1 Concentrator & Styling Brush Attachments - Stone

The Shark HyperAir delivers premium air power and next-generation intelligence that give you an easy, healthy hair-care experience with ultra-fast drying and no heat damage, for styles that last. Attach the IQ 2-in-1 Concentrator or IQ Styling Brush and Shark HyperAIR intelligently sets the heat and airflow settings for you, taking the guesswork out of styling.

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Does the connector attachment lock on the dryer or is it just pushed on. Without a 'lock on pin" my the connector falls off while drying with my current hairdryer

The attachments for the hair dryer just push on and then they're secure.

2 years, 3 months ago

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Shark Support Team

Shark - VACMOP Multi-Surface Cleaner Refill 2L bottle - Yellow

Shark VACMOP Multi-Surface Hard Floor Cleaner is formulated to deliver a complete clean with Shark VACMOP. Breaks up stuck-on residue for spotless floors. Fast-drying. Streak-free. Designed for all sealed floors. Available in spring clean scent.

Is this safe for puppies Must not contain phenols

This has achieved the GreenGuard Gold certificate for low chemical emissions. This product contains, water, Decyl Octyl Glucoside, Ethanol, Trisodium Citrate, 1,2-benzisothiazol-3(2H)-one and 2-methylisothiazol-3(2H)-one.

2 years, 3 months ago

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Shark Support Team