Shark Support Team

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June 7, 2016
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Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.

I have a navigator Lift-away how do I get it in self propelled mode It is way to hard to push

Please ensure that your Shark is in the 'Brushroll on' position and adjust the suction release collar for easier push and pull on thick carpets and area rugs.

2 years, 3 months ago

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Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

Can I use any floor cleaner in this?

We would like to let you know that it is not recommended to use other cleaners. Our cleanser has been specially formulated to provide a residue-free, streak free finish. Using other cleaning solutions may result in streaking and residue and depending on the cleaner it may be too thick to spray.

2 years, 3 months ago

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Shark Support Team

Shark - AI Robot Vacuum, WiFi Connected - Gray

The Shark AI Robot combines the latest innovations for a whole-home clean you can't get from any other robot. Features include: Shark's patented suction power; AI Laser Navigation for precision cleaning and object avoidance; and UltraClean Mode for targeted deep cleaning.

Will this version work with a different voltage (South America) 240V?

We would like to let you know that this unit is designed for use in North America and should only be used in a 120V outlet.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum

Put floor cleaning on autopilot with this SharkNinja Shark IQ robot vacuum. Compatibility with Alexa and Google Assistant simplifies control from a distance, while the IQ Nav functionality provides digital home mapping to clean specific rooms as needed right now. This SharkNinja Shark IQ robot vacuum recharges itself to resume cleaning from where it left off.

will this unit do multi floor levels

We would like to let you know that the Robot can only map one level. You can manually put the robot on another level to clean then once it is finished you would need to manually put the robot back on the dock.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - Canister Pet Bagless Corded Vacuum - Navy/Silver

Experience powerful Shark suction in a compact canister vacuum. Take on floors & carpets with the PowerFins nozzle, engineered to pick up more hair with no hair wrap (vs. Shark bristle brushrolls). Anti-Allergen Complete Seal traps over 99.9% of dust, dander, and allergens inside the vacuum. (Based on ASTM F1977, down to .3 microns.) Includes the Pet Crevice Tool and Upholstery Tool accessories.

Do this vacuum have a retractable cord?

Yes, this vacuum has a 25ft retractable cord.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

does it take only the one filter? some models take a charcoal filter also!

This air purifier has our True HEPA Multi-Filter with Advanced Odor Lock.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

The overview states "Activate the brush roll with the flick of a switch for deep carpet cleaning, or switch it off to protect hard floor surfaces." But the specs say "brush roll shut off - no" Can I turn the brush off or not (I only have wood floors).

You can't manually turn the brush roll off, but when switching settings it will adjust to the floor type.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - HyperAir Hair Blow Dryer with IQ 2-in-1 Concentrator & Styling Brush Attachments - Stone

The Shark HyperAir delivers premium air power and next-generation intelligence that give you an easy, healthy hair-care experience with ultra-fast drying and no heat damage, for styles that last. Attach the IQ 2-in-1 Concentrator or IQ Styling Brush and Shark HyperAIR intelligently sets the heat and airflow settings for you, taking the guesswork out of styling.

See all Q&A for this product

How big is this ? I want to take it on vacation but I want to make sure it’s not too big to pack in my suitcase

Without any attachments, the length of the Shark Hair Dryer is 4.92 inches, the width is 2.95 inches and the height is 11.02 inches.

2 years, 3 months ago

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Shark Support Team

Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum

I've vacuum has a blinking battery sign in white and the dock light is solid blue what does that mean?

To best assist you with this, please call 800-798-7398, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

2 years, 3 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

How do I keep the purifier running at all times? Even in auto-mode (no timer), the purifier seems to turn off after some time and never comes back on. I have to unplug and re-plug it back in for it to power back on.

Please contact us using the following link and our customer service team will be happy to look into this: https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us

2 years, 3 months ago

Posted by:

Shark Support Team