Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum - Dark Plasma Blue
The Shark Rocket Self-Cleaning Brushroll Corded Stick VacuumShark has created a self-cleaning brushroll that delivers nonstop hair removal. Add that to an ultra-lightweight vacuum with floor-to-ceiling versatility and an XL dust cup, and you�ve got the Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum.
What is the cord length of the Shark Rocket Self Cleaning Brush Roll corded Stick Vacuum model ZS352
This Shark has a 25ft power cord.
2 years, 4 months ago
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Shark Support Team
Shark - AI Robot Vacuum, WiFi Connected - Gray
The Shark AI Robot combines the latest innovations for a whole-home clean you can't get from any other robot. Features include: Shark's patented suction power; AI Laser Navigation for precision cleaning and object avoidance; and UltraClean Mode for targeted deep cleaning.
How much square footage can this robot clean automatically? Thanks in advance!
We would like to let you know the area the robot will clean during a full charge can vary do to obstacles and such that may be in the way. As well the power mode that is being used can effect how much the robot will clean before needing to charge.
2 years, 4 months ago
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Shark Support Team
Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
How fast should the brushes spin? While it wasn’t at full power yet they spin slow. Maybe a setting? Full power? Or? Video shows a faster spin sometimes.
We would like to let you know that if you are finding that your side brushes are spinning slower than normal this may be caused due to the side brushes being tangled with hair or debris.
2 years, 4 months ago
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Shark Support Team
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
Does the Bot strips come with tape if not what kind of tape can I use to keep this on the floor
We would like to let you know that the Bot Boundary strips do not come with tape. Any tape can be used if you are wanting to ensure they stay in place. Just ensure that the tape does not go on the top of the strips.
2 years, 4 months ago
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Shark Support Team
Shark - VACMOP Multi-Surface Cleaner Refill 2L bottle - Yellow
Shark VACMOP Multi-Surface Hard Floor Cleaner is formulated to deliver a complete clean with Shark VACMOP. Breaks up stuck-on residue for spotless floors. Fast-drying. Streak-free. Designed for all sealed floors. Available in spring clean scent.
can the shark vacmop be used on unsealed travertine floors?
The Shark VACMOP can safely be used on all sealed hard floors: stone, hardwood, vinyl, laminate, tile, marble, and linoleum.
2 years, 4 months ago
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Shark Support Team
Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
My vertex came with wrong charger. Please help. Is this common?
We're sorry to hear about this! Please contact our customer service team and they will be happy to help.
2 years, 4 months ago
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Shark Support Team
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
What’s the decibel for this vacuum. We have some commercial properties with polices in place , to acquire a device with a decibel cap/limit.
We would like to let you know that the sound our units emits is no louder than a regular vacuum.
2 years, 4 months ago
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Posted by:
Shark Support Team
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
Does the vacuum arrive with a dock?
This Shark vacuum doesn't come with a dock.
2 years, 4 months ago
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Shark Support Team
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
My condo is 925 sq feet, so smaller than this purifier is suited for. But it's a great price...I'm wondering if there's a disadvantage to having a purifier that's larger than what my space needs. Thanks.
There aren't any disadvantages to using the air purifier in a smaller space than recommended, however we do offer more compact units that don't take up as much space in a small room.
2 years, 4 months ago
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Shark Support Team
Shark - Rotator Lift-Away Upright Vacuum with PowerFins and Self-Cleaning Brushroll - Paprika
This lightweight Lift-Away upright vacuum has a PowerFins nozzle, engineered to pick up more hair with no hair wrap (vs. Shark bristle brushrolls). Lift away the pod to easily clean stairs, furniture, and more. Anti-Allergen Complete Seal traps dust and allergens inside the vacuum. LED headlights illuminate hidden debris, while Swivel Steering makes it easy to maneuver around furniture.
My Sharp Rotator does not have good rolling or suction when going from short pile vs thicker/taller pile.
To assist you with this, please call 800-798-7398, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
2 years, 4 months ago
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Shark Support Team