Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
How long is the battery charge? I have a large floor don't want to stop to recharge.
The Shark VM252 takes approximately 3.5 hours to fully charge.
2 years, 4 months ago
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Shark Support Team
Shark - APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Sage
The Shark APEX full-sized upright vacuum delivers an incredible cleaning experience in a full-sized upright. Equipped with Shark DuoClean technology, it grabs large particles, pulls in piles, and directly engages hard floors for a beautiful, polished look. Powered Lift-Away gives you the ability to detach the pod and clean under furniture and above-floor areas with the push of a button. The self-cleaning brushroll delivers nonstop hair removal. The LED lights on the handle and floor nozzle provide visibility in dark spaces, spotlighting hidden debris. With Advanced Anti-Allergen Complete Seal, dust and allergens are trapped inside the vacuum.
roller won't turn why?
I'm sorry to hear about this! Please see the following link for our troubleshooting: https://support.sharkclean.com/hc/en-us/categories/4402873069074-Troubleshooting
2 years, 4 months ago
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Shark Support Team
Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender
Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.
Can you vacuum under the bed? Does it fit?
This is dependent on how much space you have under your bed, the width of this Shark vacuum is 11.4 inches.
2 years, 4 months ago
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Shark Support Team
Shark - AI Robot Vacuum, WiFi Connected - Gray
The Shark AI Robot combines the latest innovations for a whole-home clean you can't get from any other robot. Features include: Shark's patented suction power; AI Laser Navigation for precision cleaning and object avoidance; and UltraClean Mode for targeted deep cleaning.
Will this unit work on shag carpet. It’s not long shag but shag none the less
We would like to inform you that this robot works great on most flooring types. It may struggle with some high pile carpets. If it does, you can use the included BotBoundary™ Strips to block of the area. We recommend contacting the manufacturer of the flooring to verify compatibility.
2 years, 4 months ago
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Shark Support Team
The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.
If this will not be used for 6 months at a time (at a vacation home) should it be left plugged in/charging?
We don't advise leaving your Shark charging for an extended amount of time because it won't exceed the maximum charge.
2 years, 4 months ago
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Shark Support Team
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
Does it get rid of formaldehyde fumes in new RV?
Yes, the Shark Air Purifier 6 filter is equipped with activated carbon pellets which are designed to absorb household odors and VOCs (volatile organic compounds) such as formaldehyde, acetone, and butanol.
2 years, 4 months ago
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Shark Support Team
Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
If I have to change the power fins, can I do it myself? Are there directions online?
You can't change the Powerfins yourself, please get in contact with the Shark customer service team for any further assistance with this.
2 years, 4 months ago
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Posted by:
Shark Support Team
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
Just purchased and we seem to like it. The only issue is their/fur gets stuck and wrapped around the two small front wheels. I’ve tried removing the hair, cutting it,etc. and it is still stuck. Is there an easy fix for this? We literally only used it once
Please contact the Shark Clean customer service team and they'll be happy to advise you.
2 years, 4 months ago
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Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
What are the dimensions of the rose gold Shark?
The dimensions of the rose gold Shark Vertex DuoClean PowerFin Upright Vacuum are 15.09 " W x 12" L x 46.25" H.
2 years, 4 months ago
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Shark Support Team
The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.
Will the Shark stop at top of stairs
The robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.
2 years, 4 months ago
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Posted by:
Shark Support Team