Shark Support Team
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- First AnswerJune 7, 2016
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Shark - Steam Pocket Mop - Purple
The Shark Steam Pocket Mop turns ordinary water into super-heated steam to remove everyday dirt and grime that other mops leave behind. Featuring swivel steering and an ergonomic design, it makes quick work of cleaning around furniture. Chemical free super-heated steam deep cleans, providing 99.9% sanitization*, so you can feel confident that your floors are both germ-free and chemical-free.
Can this steamer be used on older vinyl tile floors without damaging the tiles?
This Steam Mop uses just water to clean and sanitise your floors so no chemicals are involved that may damage your tiles. We advise that this can be used on all sealed hard floors.
2 years, 5 months ago
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Shark Support Team
Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal
Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.
My powered lift away shark vacuum was working now it stopped is there a reset button?
Please see the following link for our troubleshooting for this unit: https://support.sharkclean.com/hc/en-us/articles/4406282274834-NV650-NV750-Series
If you could complete this form, a member of our customer service team will be in touch to investigate this further.
If you could complete this form, a member of our customer service team will be in touch to investigate this further.
2 years, 5 months ago
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Shark Support Team
Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver
This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)
Just bought this and the handle makes noise while pushing then pulling back feels like it’s slipping a little. Is this normal?
Please feel free to get in contact with Shark Clean customer services through the website and a member of our team will be happy to take a look into this for you.
2 years, 5 months ago
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Posted by:
Shark Support Team
Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold
The Shark Steam & Scrub scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 2x better stuck-on stain removal vs. traditional steam mops** on sealed hard floors. This deeper cleaning removes dust, residue, grease, and bacteria while providing chemical-free sanitization*.
Can you use this product on Luxury Vinyl Plank (LVP)?
We advise that this steam mop can be used on all sealed hard floors.
2 years, 5 months ago
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Posted by:
Shark Support Team
Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey
The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.
PLEASE DESCRIBE HOW THE SELF EMPTYING WORKS?
We would like to let you know that the dock has a container in it where the debris from the robot goes when it docks. Depending on use and how much dirt has been picked up you would only need to empty the container in the dock every 30 days.
2 years, 5 months ago
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Posted by:
Shark Support Team
Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey
The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.
Where are the sensors located on this vac?
We would like to let you know that there are cliff sensors on the bottom of the unit towards the front.
2 years, 5 months ago
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Shark Support Team
Shark - AI Robot Vacuum, WiFi Connected - Gray
The Shark AI Robot combines the latest innovations for a whole-home clean you can't get from any other robot. Features include: Shark's patented suction power; AI Laser Navigation for precision cleaning and object avoidance; and UltraClean Mode for targeted deep cleaning.
Can this unit map different levels of a home? For example can I move it to an upstairs and then downstairs and it will know the difference?
We would like to let you know that the Robot can only map one level. You can manually put the robot on another level to clean then once it is finished you would need to manually put the robot back on the dock.
2 years, 5 months ago
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Shark Support Team
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
Does CH951 use filters?
We would like to let you know that this unit does have filters and they are washable.
2 years, 5 months ago
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Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
When the battery is fully charged, how long will it run the vacuum before it needs to be recharged?
We would like to let you know that the runtime on a full charge can vary from 10 minutes to 40 minutes depending on the mode you are using.
2 years, 5 months ago
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Shark Support Team
Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black
Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.
my shark ai robot vacmop pro can’t be connected to wifi when it is come to this step in the picture below. what’s the solution?
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To better assist you with this issue we would recommend reaching out to our Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 5 months ago
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Shark Support Team