Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

Hi, is the Shark 4He401 ozone free?

Yes, all of our Shark Air Purifiers are ozone free.

2 years, 5 months ago

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Shark Support Team

Shark - Vertex UltraLight DuoClean PowerFins Corded Stick Vacuum with Self-Cleaning Brushroll - Colbalt Blue

The Shark Vertex Corded Stick Vacuum is Shark’s ultimate cleaning experience. DuoClean PowerFin features a PowerFin roller and a soft roller combine on all floors for continuous cleaning contact to dig deep into carpets, directly engage floors, and pick up more in every pass. (vs. original DuoClean).

Why won't it turn on??

Please contact our customer service team using the following link: https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us

2 years, 5 months ago

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Shark Support Team

Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue

The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).

What is the cost of replacement filters? How often do they need replacement for a one bedroom apartment?

There are two sets of filters to replace for this vacuum; the foam and felt ones are $15.95 and the HEPA filter is $19.95. Depending on how much your use it, the foam and felt filters should be washed monthly and replaced annually and the HEPA filters should be replaced ones every two years.

2 years, 5 months ago

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Shark Support Team

Shark - Canister Pet Bagless Corded Vacuum - Navy/Silver

Experience powerful Shark suction in a compact canister vacuum. Take on floors & carpets with the PowerFins nozzle, engineered to pick up more hair with no hair wrap (vs. Shark bristle brushrolls). Anti-Allergen Complete Seal traps over 99.9% of dust, dander, and allergens inside the vacuum. (Based on ASTM F1977, down to .3 microns.) Includes the Pet Crevice Tool and Upholstery Tool accessories.

Does the brushroll really prevent hairwrap?

Yes, the way the self-cleaning brush roll is designed to work means it's a continual maintenance system - the more you vacuum, the more any hair is broken down, removed from the brush roll and sucked up into the dust cup.

2 years, 5 months ago

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Shark Support Team

Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal

Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.

DOES THIS UNIT NV751 RECCOMENDED FOR PILE CARPETS ?

The Shark NV751 can be used on both carpets and hard floors with a button on the handle that makes changing between these modes very easy.

2 years, 5 months ago

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Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.

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Wondering what the filter is able to filer? I understand it is not a Hepa filter, but what are the specs and details about what this filter is able to filter out?

This filter is for filtering visible particles, so everything except for allergens and smaller particles.

2 years, 5 months ago

Posted by:

Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

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What is the manufacturer's warranty on this vacuum and what does it cover?

Hi there,

The manufacturer's warranty on this unit is a 5 Year Limited Warranty. Further information can be found here: https://www.sharkclean.com/warranty/5-year-limited-warranty/

Kind regards,
Shark Clean

2 years, 5 months ago

Posted by:

Shark Support Team

Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

How do you change the light bulb on the shark vertex pro lift away. I'm still paying for it and the light has gone out

To assist you with this, please reach out to 800-798-7398, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

2 years, 5 months ago

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Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.

Is the canister washable also?

It is not recommended to use any liquid in the dust cup for the Shark - Navigator Lift-Away Bagless Upright Vacuum. With this said, it can be wiped out with a dry cloth.

2 years, 5 months ago

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Shark Support Team

Shark - Cordless Pet Plus Stick Vacuum with Anti-Allergen Complete Seal & PowerFins, Self-Cleaning Brushroll - Blue

The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.

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Are there any additional brush accessories available for the Shark - Cordless Pet Plus with Anti-Allergen Complete Seal vacuum? I'm interested in more of a brush head. Is that an option?

To assist you with ordering accessories, please reach out to 800-798-7398, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

2 years, 5 months ago

Posted by:

Shark Support Team