Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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Shark Support Team's Reviews
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Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper
Get powerful Shark suction and advanced cleaning technology in a compact canister vac. DuoClean PowerFins take on floors and carpets: two brushrolls pick up more in every pass vs. original DuoClean. The self-cleaning brushroll delivers powerful pet hair pickup with no hair wrap and Anti-Allergen Complete Seal traps over 99.9% of dust and allergens. (Based on ASTM F1977, down to .3 microns.)
Does the floor attachment work on suction or is it a powerhead with a motor to drive it?
The Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins has a motorized floor nozzle.
2 years, 5 months ago
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Shark Support Team
Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold
The Shark Steam & Scrub scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 2x better stuck-on stain removal vs. traditional steam mops** on sealed hard floors. This deeper cleaning removes dust, residue, grease, and bacteria while providing chemical-free sanitization*.
Can this be used on wood floors ?
The Shark Steam and Scrub mop is ideal for these flooring types: laminate, bamboo, hardwood, marble, tile, and stone. Surfaces/materials where the steam mop should NOT be used: Wax-polished furniture or floors, unsealed or unglazed ceramic floors, unsealed wooden and wax floors, and some unwaxed floors.
2 years, 5 months ago
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Shark Support Team
Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black
Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.
does this come with a remote??
No, the AI VACMOP Robot is controlled through the SharkClean app.
2 years, 5 months ago
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Shark Support Team
Shark - VACMOP Multi-Surface Cleaner Refill 2L bottle - Yellow
Shark VACMOP Multi-Surface Hard Floor Cleaner is formulated to deliver a complete clean with Shark VACMOP. Breaks up stuck-on residue for spotless floors. Fast-drying. Streak-free. Designed for all sealed floors. Available in spring clean scent.
How many square feet does one full reservoir in model # RV2001WD cover before having to be refilled?
This cannot be determined, as there are to many variables.
2 years, 5 months ago
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Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
How long are the hoses on the NV501 and the NV681? And does it tip over easily when using the canister?
The hoses would be 4ft stretched out, and as long as do length of hose it should not tip over.
2 years, 5 months ago
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Shark Support Team
Shark - Steam & Scrub Dirt Grip Soft Scrub & Dusting Washable Pads XKITP7000D - White/Gray
Shark Dirt Grip Soft Scrub & Dusting washable pads are designed to deliver gentle but powerful cleaning on all sealed hard floors. The Soft Scrub pads are made from a textured material to provide excellent absorption and added scrubbing power. The Dusting pads bring a polished finish to hardwood floors, and can clean tight spaces and corners. Compatible with all Shark Steam & Scrub mops.
Do you use water with the dusting pads
Yes, the dusting pads are used with the steam.
2 years, 5 months ago
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Shark Support Team
Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum - Dark Plasma Blue
The Shark Rocket Self-Cleaning Brushroll Corded Stick VacuumShark has created a self-cleaning brushroll that delivers nonstop hair removal. Add that to an ultra-lightweight vacuum with floor-to-ceiling versatility and an XL dust cup, and you�ve got the Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum.
Can the cord be stored on the stick or wrap around something for storage?
There are cord-wrap hooks at the top and bottom of the wand for storage.
2 years, 5 months ago
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Shark Support Team
Shark - AI Robot Vacuum, WiFi Connected - Gray
The Shark AI Robot combines the latest innovations for a whole-home clean you can't get from any other robot. Features include: Shark's patented suction power; AI Laser Navigation for precision cleaning and object avoidance; and UltraClean Mode for targeted deep cleaning.
Will this bot work with my 2 yr old charge & dump station with NO problems ?? Also, has the Shark app improved at all ?? My named rooms keep disappearing every 3-6 cleanings & have to be reconfigured & renamed . . . A real P I T A !! If I don't do it, S
The charging docks are not compatible. Feel free to reach out to Shark Customer Care at 1-800-798-7398 Mon – Fri 9am – 9pm ET | Sat. 9am – 6pm ET assist you with your Shark.
2 years, 5 months ago
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Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
I’ve had my Shark VacMop for less than a year and it’s been working perfectly for me up until and one night I charged it next day i go to use and it stopped working when I press the on button there’s a red light that turns on instead . What happened?
We're so sorry to hear that your VacMop is not working properly! Please reach out to our Customer Service Team by phone at 1-800-798-7398 for assistance.
2 years, 5 months ago
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Shark Support Team
The Shark Air Purifier 6-Fan NANOSEAL Filter with true HEPA and Advanced Odor Lock captures 99.98% of large, small, & micro-sized particles from the air and is equipped with carbon for heightened protection against household odors and VOCs.
How long does a filter last
Shark recommends changing the filter every 6-12 months. When the filter needs to be changed, the FILTER LIFE button will flash. If you or a member of your household is sensitive to allergens, you may benefit from changing the filter more frequently.
2 years, 5 months ago
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Posted by:
Shark Support Team