Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

I have this air cleaner for 3 months and it just stop working how do I reset

Please reach out to Shark Customer Care at 1-800-798-7398 Mon – Fri 9am – 9pm ET | Sat. 9am – 6pm ET.

2 years, 5 months ago

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Shark Support Team

Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold

The Shark Steam & Scrub scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 2x better stuck-on stain removal vs. traditional steam mops** on sealed hard floors. This deeper cleaning removes dust, residue, grease, and bacteria while providing chemical-free sanitization*.

This says that is sanitizes on the Deep mode. However, it says to clean hardwood floors on the light mode. Does this not sanitize hardwood floors when done on the light mode?

The unit is designed to sanitize on the Normal setting.

2 years, 5 months ago

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Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.

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Does this shark blue iris stick vacuum have a product warranty?

Yes, the Shark - Cordless Pet Stick Vacuum - Blue Iris has a Five (5) Year Limited Warranty.

2 years, 5 months ago

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Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

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Does this unit have brush roller or beater bar ?

Shark - Cordless Pet Stick Vacuum - Blue Iris has a brushroll inside the floor nozzle that is not removeable.

2 years, 5 months ago

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Shark Support Team

Shark - Vertex Pro Cordless Stick Vacuum with DuoClean PowerFins - Gray

The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.

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Can you put the dust bin on the bottom?

The dust cup is not able to be moved. The unit can fold down for storage.

2 years, 5 months ago

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Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

The included cleaner leaves streaks all my floors, even when watered way down. When I use other cleaners there are no streaks. It happens on the ceramic tile and faux wood planks, which are brand new, so it’s not buildup or using too much. Why?!

The disposable pad might need to be replaced. If you are cleaning multiple times with the same pad, you may be reintroducing dirt onto the floors. Replace your pad, and consider starting each mopping session with a fresh pad to alleviate the issue.

2 years, 5 months ago

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Shark Support Team

Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

How long is the wand?

The tube is 16 inches.

2 years, 5 months ago

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Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

While using my shark wet vac mop and pulling it backwards, the pads fold under. Why does it do this?

If the pad does not stay attached properly, check the clips on the sides of the base, and remove any dirt or grime. If continues, please call Shark Customer Care at 1-800-798-7398 Mon – Fri 9am – 9pm ET | Sat. 9am – 6pm ET.

2 years, 5 months ago

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Shark Support Team

Shark - WV201 WANDVAC Cordless Hand Vac, Lightweight at 1.4 lbs. with Charging Dock, One-Touch Empty for Car & Home - Slate

The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.

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Is the battery covered by the 2yr warranty? Does the customer need to pay postage for warranty coverage?

The battery is not covered under the limited warranty.

2 years, 5 months ago

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Shark Support Team

Shark - Wandvac Upright Vacuum - Green

Meet the Shark Wandvac System, the ultra-powerful, lightweight 3-in-1 cordless vacuum ready for anything. Handle above-floor cleans in handvac or wand mode, or snap into stick vacuum mode in seconds to tackle floors & carpets with ease. Includes a sleek charging & storage base, HyperVelocity accelerated suction power, and a PowerFins brushroll to deep-clean dirt, debris, pet hair & more.

Is it a self cleaning brush roll?

yes, the Shark - Wandvac Upright Vacuum has Self-cleaning brushroll for no hair wrap.

2 years, 5 months ago

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Shark Support Team