Shark Support Team

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June 7, 2016
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Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.

does this unit work with Alexia app.

We would like to let you know that this robot does work with Alexa.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark ION Robot A753, Robot Vacuum, Wi-Fi Connected, 120min Runtime, Works with Alexa, Multi-Surface Cleaning - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces. Use the SharkClean app or voice control to start cleaning from anywhere.

How do you charge it? And What accessories go with this?

Everything is included in the packaging. It does include a charging dock as well.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6-Fan Anti-Allergen HEPA Filter with Advanced Odor Lock & Fumes Lock, Compatible with HE601, HE602 - Grey

The Shark Air Purifier 6-Fan NANOSEAL Filter with true HEPA and Advanced Odor Lock & Fumes Lock captures 99.98% of large, small, & micro-sized particles from the air and is equipped with carbon for heightened protection against household odors, VOCs, and fumes.

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Under specifications the filter longevity is listed as .5 months, is this filter only good for half of a month?

.5 of a year. 6 months.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

My Air Purifier keeps turning off on its own now. I just got it like three months ago. Is this normal?

Best Answer

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper

Get powerful Shark suction and advanced cleaning technology in a compact canister vac. DuoClean PowerFins take on floors and carpets: two brushrolls pick up more in every pass vs. original DuoClean. The self-cleaning brushroll delivers powerful pet hair pickup with no hair wrap and Anti-Allergen Complete Seal traps over 99.9% of dust and allergens. (Based on ASTM F1977, down to .3 microns.)

How much does the vacuum cleaner weigh?

Product weight (lbs.): 17.8

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

Does this take away dust

The Shark Air Purifier 6 quietly distributes air through 6 powerful fans. Clean Sense IQ technology tracks air quality and auto-adjusts power to constantly maintain clean air. A Shark Anti-Allergen Nanoseal Filter with True HEPA captures airborne allergens, dust, dander, and particles. Advanced Odor and Fumes Lock guards against cooking smells, smoke, paint, and more. Purifies up to 1,200 square feet.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Cordless Vertex Pro Powered Lift-Away - Blue & Gray

The Shark Cordless Vertex Pro Powered Lift-Away is a versatile, cordless upright vac with the power and cleaning of a full-size vacuum (tested in Boost mode vs. ZU630). Lift away the detachable pod to clean above the floor and under furniture.

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DID VACUUM GO WITH MANUEL

That is correct! The user manual is included with the packaging. You can also view the user manual directly on our product site.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

Can someone please tell me how many screw’s there are holding everything together in the bottom section of the vacuum you lift away from when u take it just that bottom section completely apart??

We would like to let you know that the bottom of the floor nozzle is not designed to be taken apart.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6-Fan Anti-Allergen HEPA Filter with Advanced Odor Lock & Fumes Lock, Compatible with HE601, HE602 - Grey

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How long do the filters last

Best Answer

We would like to let you know that we recommend changing the filter every 6-12 months. When the filter needs to be changed, the FILTER LIFE button will flash.

2 years, 6 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.

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WHAT IS THE WEIGHT

We would like to let you know that this unit weighs 16.31 lbs.

2 years, 6 months ago

Posted by:

Shark Support Team