Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark Support Team's Reviews
Shark Support Team has not submitted any reviews.
Shark Support Team's Questions
Shark Support Team has not submitted any questions.
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
Does this come with something to hang this up on a wall?
We would like to let you know that this unit does not have a wall mount.
2 years, 6 months ago
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Shark Support Team
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
Does this vacuum come with a wall mounted charging/storage unit? Keeps it out of the way instead of just leaning in a corner.
We would like to let you know that this unit does not have a wall mount. We would also like to let you know that you can store the handheld portion on a storage hook located on the bottom of the wand for easy storage.
2 years, 6 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Multi-Surface Cleaner Refill 2L bottle - Yellow
Shark VACMOP Multi-Surface Hard Floor Cleaner is formulated to deliver a complete clean with Shark VACMOP. Breaks up stuck-on residue for spotless floors. Fast-drying. Streak-free. Designed for all sealed floors. Available in spring clean scent.
What is the ph level of Shark Multi-Surface Cleaner
We would like to let you know that the cleaning solution has a pH level of 7.5.
2 years, 6 months ago
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Posted by:
Shark Support Team
Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black
Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.
How much liquid does the container hold?
We would like to let you know that the fluid reservoir capacity is 205 ml.
2 years, 6 months ago
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Shark Support Team
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
What is warranty?
We would like to let you know that this unit has a 2 year limited manufactures warranty.
2 years, 6 months ago
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Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I have an ION RV750 The central roller stopped, and it is not blocked, the pin that makes the roller spin is just not working. Called CS (SHARK) they just told me " too old (5 years) we do NOT repair vacuums" get a new one. The audacity some people have
We are sorry to hear that you are having this issue with your Robot. We would like to look into this further for you. We invite you to share with us via email at helpfulshark@sharkninja.com the following information, your contact information and a brief description of the issue and we will reach out to you.
2 years, 7 months ago
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Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
How can I get the Vertex stand by it self?
We would like to let you know that when this unit is locked in the upright position the unit would stand on its own. If your unit is not standing on its own in the upright position we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 7 months ago
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Posted by:
Shark Support Team
Shark - Vertex UltraLight DuoClean PowerFins Corded Stick Vacuum with Self-Cleaning Brushroll - Colbalt Blue
The Shark Vertex Corded Stick Vacuum is Shark’s ultimate cleaning experience. DuoClean PowerFin features a PowerFin roller and a soft roller combine on all floors for continuous cleaning contact to dig deep into carpets, directly engage floors, and pick up more in every pass. (vs. original DuoClean).
How does it do on throw rugs
We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets/rugs. We recommend contacting the manufacturer of the flooring to verify compatibility.
2 years, 7 months ago
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Posted by:
Shark Support Team
Shark - Rocket Corded Stick Vacuum - Orange
At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.
On the newer models of the Shark Rocket, does the low setting disengage the brush? The suction & brush roll on my old model is so strong, even at the low setting, that it has unraveled bathroom throw rugs, so worry about buying another.
We would like to let you know that the brushroll spins on both the hard floor and carpet settings, however it spins at a slower speed on the hard floor setting.
2 years, 7 months ago
by
Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
Is it self-propelled or not? One answer says yes, another says no!
We would like to let you know that this unit is not self-propelled.
2 years, 7 months ago
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Posted by:
Shark Support Team