Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

I have had my Shark Air Purifier for a little over 2 months and the fan is noisy, what do we need to do to fix that?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.

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Does it have a retractable cord? Or do you have to wrap it up

We would like to let you know that this unit does not have a retractable cord, it would need to be wrapped up.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

Does it help clear mold and mildew smell?

Running the fan speed on the maximum setting can help remove smells faster. Our Advanced Odor Lock filters offer heightened odor protection.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - Cordless Pet Plus Stick Vacuum with Anti-Allergen Complete Seal & PowerFins, Self-Cleaning Brushroll - Blue

The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.

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Is the battery chargeble?? Can we charge it with 240 electric power as we live out of USA country

We would like to let you know that the battery is chargeable. This unit is designed for use in North America and should only be used in a 120V outlet.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black

Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.

What if I don't have 6 feet of clear area for base/docking station?

We would like to let you know that if there isn't 3 feet clearance on either side of the dock and 5 feet of clearance in front of the dick the Robot may struggle to find the dock.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.

Recently I just bought the robot Vaccum but unable to download the Sharkclean app from MX, if there's any way to download the app eben thought I am not in USA?

We are continuously expanding our global footprint so stay tuned to your app store.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi - Black

The Shark IQ Robot Self-Empty XL combines convenience with intelligence and performance. After each cleaning session, your robot vacuum automatically empties the dust bin into the bagless base, which holds up to 30 days of dust and debris. With IQ Navigation, your robot cleans your home row by row to assure a whole-home clean. With Shark’s powerful suction, you get amazing cleaning performance.

Does it have a self cleaning brush head?

We would like to let you know that this Robot does not have a self cleaning brushroll.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

Is this compatible with Google

We would like to let you know that this Robot is compatible with Google Assistant.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi - Black

What do I do if I wet my shark battery by accident and it completely shuts off my dog had diarrhea and I was trying to clean it and it didn’t go to well I hope it’s not broken

To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 7 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

See all Q&A for this product

I bought the LA301 vacuum but I did not get the brush for the flor cleaning brush. do I have to buy it separately?

To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 7 months ago

Posted by:

Shark Support Team