Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Sage
The Shark APEX full-sized upright vacuum delivers an incredible cleaning experience in a full-sized upright. Equipped with Shark DuoClean technology, it grabs large particles, pulls in piles, and directly engages hard floors for a beautiful, polished look. Powered Lift-Away gives you the ability to detach the pod and clean under furniture and above-floor areas with the push of a button. The self-cleaning brushroll delivers nonstop hair removal. The LED lights on the handle and floor nozzle provide visibility in dark spaces, spotlighting hidden debris. With Advanced Anti-Allergen Complete Seal, dust and allergens are trapped inside the vacuum.
Is this vacuum safe for vinyl plank flooring?
Shark steam mops can be used on any sealed hard flooring.
2 years, 3 months ago
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Shark Support Team
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
We've had the Shark Air Purifier 6 for several months. It's always been in the 100% zone. Today, it's been running for hours in the yellow and red modes. It's not getting into the clean zone. Can you tell me why?
Have you checked the filter life of the ones that are currently in your Shark Air Purifier? We recommend that these get changed every 6-12 months for your air to be purified effectively. If your filters still have some time left, please see the following link for our troubleshooting: https://support.sharkclean.com/hc/en-us/articles/4404029042578-HE600-Series-Shark-Air-Purifier-6-Troubleshooting-Guide
2 years, 3 months ago
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Shark Support Team
Shark - Cordless Floor and Carpet Sweeper - Purple
Keep your bare floors and carpets clean with this Shark V2950 sweeper, which features a motorized brush with 2 speeds for reliable cleaning power. The BACKSAVER handle and low-profile design help you reach hard-to-clean areas with ease.
Does this vacuum can be use as al rug cleaning?
This Shark can be used and will effectively vacuum your rugs, but it doesn't clean them entirely like a carpet cleaner would.
2 years, 3 months ago
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Posted by:
Shark Support Team
Shark - Cordless Floor and Carpet Sweeper - Purple
Keep your bare floors and carpets clean with this Shark V2950 sweeper, which features a motorized brush with 2 speeds for reliable cleaning power. The BACKSAVER handle and low-profile design help you reach hard-to-clean areas with ease.
Does this works as a rug cleaner?
This Shark can be used and will effectively vacuum your rugs, but it doesn't clean them entirely like a carpet cleaner would.
2 years, 3 months ago
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Posted by:
Shark Support Team
Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray
Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.
How do I get the robot to go under a table or kitchen chair?
Your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it cleans. If your Robot is not going under furniture that seems to have sufficient room above the Robot, please reach out by phone at 1-855-427-5125 for troubleshooting.
2 years, 3 months ago
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Shark Support Team
Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold
The Shark Steam & Scrub scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 2x better stuck-on stain removal vs. traditional steam mops** on sealed hard floors. This deeper cleaning removes dust, residue, grease, and bacteria while providing chemical-free sanitization*.
One side of my steam and scrub shark the rotating disc comes off is this normal
Please could you get in contact with our customer service team using the following link and they'll be happy to take a look at this:
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
2 years, 3 months ago
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Posted by:
Shark Support Team
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
Does the dock that can be purchased through the shark website come with a cord? My cord went bad and would like to get the dock but not if I have to buy a new cord as well
To best assist you with this, please reach out to 800-798-7398, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
2 years, 3 months ago
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Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
If I have dog gates in the kitchen, can I pick the vacuum up and set in the kitchen? Or would that area never be able to get cleaned?
We would like to let you know that you can pick up the robot to put it in the kitchen to clean. You would just need to pick it up to put it back on the dock once it is done cleaning.
2 years, 4 months ago
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Shark Support Team
Shark - Genius Steam Pocket Mop System - Green/Silver
The Shark Genius Steam Pocket Mop System is our most advanced floor cleaning system ever. Featuring both a Steam Mop and a Spray Pocket mop, the Genius system is the right solution for all your cleaning needs. Harness the power of steam to sanitize 99.9% of household bacteria*. (Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary.)
Is it necessary to remove my shark genius mop head to store my steam mop?
We recommend removing the mop head when storing your steam mop to prevent any damage to your floor that may come from leaving it on when the pads are damp after cleaning.
2 years, 4 months ago
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Shark Support Team
The Shark Air Purifier 6-Fan NANOSEAL Filter with true HEPA and Advanced Odor Lock & Fumes Lock captures 99.98% of large, small, & micro-sized particles from the air and is equipped with carbon for heightened protection against household odors, VOCs, and fumes.
Why does this filter (exact same model number) look differently than the one on the Shark website?
These two products have slightly varying designs, but are the same in that they filter the allergens and odors from your air and are compatible with the Shark HE601 and HE602.
2 years, 4 months ago
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Posted by:
Shark Support Team