Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

How often does the filter need replaced?

We advise replacing the filter every 6-12 months. When you're due for a change, the 'Filter Life' button will flash.

2 years, 2 months ago

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Shark Support Team

Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue

The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).

How long does it take to charge the battery?

The battery should take approximately 3 hours to reach full charge.

2 years, 2 months ago

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Shark Support Team

Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black

The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.

See all Q&A for this product

Is the cleaning path really only 5.67 inches? Seems very small…

We would like to let you know that the cleaning path for this robot is 5.67 inches.

2 years, 2 months ago

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Shark Support Team

Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray

Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.

I have a Shark A1 Robot Wet/Dry Robot Floor Cleaner Model RV2001WRUS. The battery light is on. I leave it in its charging station so I do not know why it will not work. Can you help? Thank You

We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 2 months ago

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Shark Support Team

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.

Hello can you give the height measurement for the Shark RV912S EZ robot vacuum cleaner with self empty base , some place says 11 1/2 inches high. Think that is a error. thank you Dusty

We would like to let you know that the height of the dock for this robot is 11.42 inches high. However the height of the robot itself is approximately 3 inches.

2 years, 2 months ago

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Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.

Will the shark stop once it gets full? Will it send a message to the app to let you know to dump it?

We would like to let you know that this robot does not stop once it gets full, and does not send a message to let you that it needs to be emptied.

2 years, 2 months ago

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Shark Support Team

Shark - Rotator Lift-Away Upright Vacuum with PowerFins and Self-Cleaning Brushroll - Paprika

This lightweight Lift-Away upright vacuum has a PowerFins nozzle, engineered to pick up more hair with no hair wrap (vs. Shark bristle brushrolls). Lift away the pod to easily clean stairs, furniture, and more. Anti-Allergen Complete Seal traps dust and allergens inside the vacuum. LED headlights illuminate hidden debris, while Swivel Steering makes it easy to maneuver around furniture.

Is this vac self propelled

This Shark has two floor modes, and the carpet mode initiates the brush roll which will self-propel the vacuum.

2 years, 2 months ago

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Shark Support Team

Shark WANDVAC System Pet Ultra-Lightweight Powerful Cordless Stick Vacuum with Charging Dock - Iconic Steel Grey

Meet the Shark WANDVAC System, the ultra-powerful, lightweight 3-in-1 cordless vacuum ready for anything. Handle above-floor cleans in hand vac or wand mode, or snap into stick vacuum mode in seconds to tackle floors and carpets with ease. Includes a sleek charging and storage base, HyperVelocity accelerated suction power, and a PowerFins brushroll to deep-clean dirt, debris, and more.

How long can you vacuum for after it’s fully charged?

At full battery, this Shark will run for up to 17 minutes, but factors such as Boost mode or any motorized attachments will reduce this.

2 years, 2 months ago

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Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

Why is my wet mop leaking while charging and not in use?

Please see the following link to complete the troubleshooting for your unit: https://support.sharkclean.com/hc/en-us/articles/4405279901468-VM200-VM250-Series-Shark-VACMOP-Pro-Cordless-Hard-Floor-Mop-Troubleshooting-Guide

2 years, 2 months ago

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Shark Support Team

Shark - Genius Steam Pocket Mop System - Green/Silver

The Shark Genius Steam Pocket Mop System is our most advanced floor cleaning system ever. Featuring both a Steam Mop and a Spray Pocket mop, the Genius system is the right solution for all your cleaning needs. Harness the power of steam to sanitize 99.9% of household bacteria*. (Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary.)

Can u use any cleaning products in the steamer

We do not advise using anything other than distilled water in your steam mop, using other cleaning products may invalidate your warranty.

2 years, 2 months ago

Posted by:

Shark Support Team