Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos - Playbar Refurbished - Black
Transform your movie and music experience with this refurbished Sonos Playbar soundbar. The adjustable bass and treble controls enable customization, while three tweeters and six mid-woofers deliver powerful, well-balanced sound. This Sonos Playbar soundbar has side panel buttons and LED lights for adjusting settings easily, and Wi-Fi connectivity lets you stream audio smoothly.This product has been refurbished. Learn more.
So this is second generation, correct? I'm buying some new stuff and want to make sure they will "talk" to each other within the same app.
Hi, and thank you for your question! There is only one generation of the Playbar. If you're looking for our newest soundbar, that would be the Sonos Arc.
3 years, 11 months ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Can you recommend a waterproof container that this amplifier can be placed in as we want to use it outdoors under the eave of the house next to a plug on the house. It will be protected directly from rain, but still needs to be in waterproof housing.
Thank you for your question. Sonos cannot recommend a specific container to accomplish this. With that being said, Sonos does recommend that Amp is not just protected from water but also extreme heat and cold. Also, we do not recommend that the unit is placed in a metal enclosure as this is adversely effect your wireless performance of the unit.
3 years, 11 months ago
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Posted by:
Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Is the Sonos Amp weatherproof and can be installed outdoors? I mean the amp that supports the Sonos Outdoor speakers.
Thank you for your question. The Sonos Amp is not weatherproof in anyway and we do not recommend installing outdoors. In most applications for outdoor speaker use, the Amp is kept inside a weatherproof environment, like a house or garage, and then the speaker wires are run outside to the outdoor speakers.
3 years, 11 months ago
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Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
I have several Sonos devices that i have had for many years. So by definition I have to use the S1 version of the Sonos controller. Will the move work with the S1 version of controller/App/devices.
Thank you for being a long-time Sonos customer. The short answer is the Sonos Move can work with the S1 software.
The longer answer is that not all "old" products are S1 only. The products that are S1 only are: ZP100, ZP80, ZP120, ZP90, Connect & Connect:Amp (made before 2015), Play:5 Gen 1, ZPS5, CR200, and BR100) . If your system does not include one of these you can upgrade to S2. This website has more details around the software change and its compatibility.
The longer answer is that not all "old" products are S1 only. The products that are S1 only are: ZP100, ZP80, ZP120, ZP90, Connect & Connect:Amp (made before 2015), Play:5 Gen 1, ZPS5, CR200, and BR100) . If your system does not include one of these you can upgrade to S2. This website has more details around the software change and its compatibility.
3 years, 11 months ago
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Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
Will my Sonos one work with my new LG Smart TV in any way?
Hi! Thanks for your question. The Sonos One is a music speaker when used by itself. If your LG smart TV can output audio via Airplay 2 you could choose the Sonos One as its audio destination. If you would like a Sonos product to connect to enhance your TV experience I would recommend a Sonos Beam or a Sonos Arc.
3 years, 11 months ago
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Sonos Customer Care
Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
I know this is purchased as a pair but do i have to use them that way? I would like to use one in a master bath and the other in a regular bathroom
Hi, thanks for you question. These speakers are designed to be used as a pair connected to a Sonos Amp. If you wired both to a single Sonos Amp, and switched to a Dual Mono output, you would play music in both bathrooms, at the same time and would not have independent control.
3 years, 11 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
What is the ideal placement for the Beam or Arc?
Hi, and thank you for your question. This answer varies based on room environment so it's difficult to give an exact answer. The only guidance we give is on Arc, and that is to be at least 4" under the tv to give the top firing speakers some breathing room. However, that's not an exact science. It really depends on personal preference. As long as the soundbar is as close to ear level as possible, you'll get the best experience.
3 years, 11 months ago
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Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
Can two separate phones have the Sonos app and connect at different times?
Hi, and thank you for you question. Yes, you can have as many "Sonos controllers" as you'd like on your system with control at the same time, or different times.
3 years, 11 months ago
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Sonos Customer Care
Sonos - Geek Squad Certified Refurbished CONNECT Streaming Media Player - White
Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Play your favorite playlists across amplified audio devices with this Sonos Connect music player. The integrated app lets you control volume, bass and other settings from your device, while the intuitive design makes setting up simple. This Sonos Connect music player uses Wi-Fi for a smooth, consistent connection and supports most popular streaming services.
Is this compatible with the S2 OS?
Hi, and thank you for your question. Connects made 2015 and after are compatible with our S2 platform, so more than likely, this will be compatible. However, it's hard to say without a serial number which is not provided to us for the particular Connect from Best Buy. The best answer we can give from this information is "probably" based on the fact that Best Buy is probably not selling a 6+ year old refurbished Connect.
3 years, 11 months ago
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Posted by:
Sonos Customer Care
Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.
If I were to put these at either end of a 125' foot long room, with 18' ceilings, facing each other, will they try and pair for a L& R surround sound? I do not want them to do this! This will be in a bar setting, I dont want patrons to get blasted either
Hi, and thank you for your question. You have a couple of different options! The Sonos Fives will not automatically try to pair as surrounds. You would have to do that in the settings under the room name of our soundbar press "add surrounds" and our app will walk you through the rest.
If you just set them up as their own rooms, they will be just that; two separate rooms. Which sounds like the experience you're looking for!
The last option would be to set them up in a stereo pair. So one of your Sonos Fives is a left speaker and the other is a right speaker in a stereo set up. However, with the speakers that far a part from each other, we would not recommend that.
If you just set them up as their own rooms, they will be just that; two separate rooms. Which sounds like the experience you're looking for!
The last option would be to set them up in a stereo pair. So one of your Sonos Fives is a left speaker and the other is a right speaker in a stereo set up. However, with the speakers that far a part from each other, we would not recommend that.
3 years, 11 months ago
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Sonos Customer Care