Sonos Customer Care
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- Answer Count1555
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- First AnswerSeptember 20, 2019
- Last AnswerOctober 3, 2024
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Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
Hello why is the watt output so low? An what is the biggest subwoofer is for sale?
Hi, thanks for your question. Sonos does not publish wattage for our speakers or subwoofers. This is the only Subwoofer offered by Sonos and I assure you this hits hard when paired to our speakers.
4 years, 8 months ago
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Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
I moved into a house with a 4K projector. If I hook the beam up to it, will I also need a fire stick/Apple TV/google play to watch streaming services, or can I just use the beam and the projector without other equipment?
Hi, and thank you very much for your question. As far as the audio goes, as long as the projector has and HDMI ARC or eARC on the back, it can send audio to Beam. If you're looking for a source of content, then you would need something to play tv, movies, ext from. We would recommend a trip to Best Buy to see which product is best for you! :)
4 years, 8 months ago
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Sonos Customer Care
Sonos - Playbar Refurbished - Black
Transform your movie and music experience with this refurbished Sonos Playbar soundbar. The adjustable bass and treble controls enable customization, while three tweeters and six mid-woofers deliver powerful, well-balanced sound. This Sonos Playbar soundbar has side panel buttons and LED lights for adjusting settings easily, and Wi-Fi connectivity lets you stream audio smoothly.This product has been refurbished. Learn more.
So this is second generation, correct? I'm buying some new stuff and want to make sure they will "talk" to each other within the same app.
Hi, and thank you for your question! There is only one generation of the Playbar. If you're looking for our newest soundbar, that would be the Sonos Arc.
4 years, 8 months ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Can you recommend a waterproof container that this amplifier can be placed in as we want to use it outdoors under the eave of the house next to a plug on the house. It will be protected directly from rain, but still needs to be in waterproof housing.
Thank you for your question. Sonos cannot recommend a specific container to accomplish this. With that being said, Sonos does recommend that Amp is not just protected from water but also extreme heat and cold. Also, we do not recommend that the unit is placed in a metal enclosure as this is adversely effect your wireless performance of the unit.
4 years, 8 months ago
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Posted by:
Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Is the Sonos Amp weatherproof and can be installed outdoors? I mean the amp that supports the Sonos Outdoor speakers.
Thank you for your question. The Sonos Amp is not weatherproof in anyway and we do not recommend installing outdoors. In most applications for outdoor speaker use, the Amp is kept inside a weatherproof environment, like a house or garage, and then the speaker wires are run outside to the outdoor speakers.
4 years, 8 months ago
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Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
I have several Sonos devices that i have had for many years. So by definition I have to use the S1 version of the Sonos controller. Will the move work with the S1 version of controller/App/devices.
Thank you for being a long-time Sonos customer. The short answer is the Sonos Move can work with the S1 software.
The longer answer is that not all "old" products are S1 only. The products that are S1 only are: ZP100, ZP80, ZP120, ZP90, Connect & Connect:Amp (made before 2015), Play:5 Gen 1, ZPS5, CR200, and BR100) . If your system does not include one of these you can upgrade to S2. This website has more details around the software change and its compatibility.
The longer answer is that not all "old" products are S1 only. The products that are S1 only are: ZP100, ZP80, ZP120, ZP90, Connect & Connect:Amp (made before 2015), Play:5 Gen 1, ZPS5, CR200, and BR100) . If your system does not include one of these you can upgrade to S2. This website has more details around the software change and its compatibility.
4 years, 8 months ago
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Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
Will my Sonos one work with my new LG Smart TV in any way?
Hi! Thanks for your question. The Sonos One is a music speaker when used by itself. If your LG smart TV can output audio via Airplay 2 you could choose the Sonos One as its audio destination. If you would like a Sonos product to connect to enhance your TV experience I would recommend a Sonos Beam or a Sonos Arc.
4 years, 8 months ago
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Sonos Customer Care
Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
I know this is purchased as a pair but do i have to use them that way? I would like to use one in a master bath and the other in a regular bathroom
Hi, thanks for you question. These speakers are designed to be used as a pair connected to a Sonos Amp. If you wired both to a single Sonos Amp, and switched to a Dual Mono output, you would play music in both bathrooms, at the same time and would not have independent control.
4 years, 8 months ago
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Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
What is the ideal placement for the Beam or Arc?
Hi, and thank you for your question. This answer varies based on room environment so it's difficult to give an exact answer. The only guidance we give is on Arc, and that is to be at least 4" under the tv to give the top firing speakers some breathing room. However, that's not an exact science. It really depends on personal preference. As long as the soundbar is as close to ear level as possible, you'll get the best experience.
4 years, 8 months ago
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Posted by:
Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
Can two separate phones have the Sonos app and connect at different times?
Hi, and thank you for you question. Yes, you can have as many "Sonos controllers" as you'd like on your system with control at the same time, or different times.
4 years, 8 months ago
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Posted by:
Sonos Customer Care