Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I have two in ceiling wired speakers on either side of my TV. Will the Sonos Arc be compatible with those through my AV receiver or will there be competition and/or timing issues between the two audio channels?

Hi, and thank you for your question. The Sonos Arc would take the place of any other front speakers you have, and would leave no need for the receiver. If you'd like to use those speakers as part of a Sonos surround system, we would recommend the Sonos AMP, and getting rid of the receiver.

4 years ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

I have Sonos beam. When I use fire stick to stream, it’ll play for a few minutes then stop playing. Only does this with fire stick, works fine with tv/smart tv. Help!!

Hello, and thank you for reaching out. We can't tell what the issue is from this format. We would recommend contacting us for support at 1 800 680 2345

4 years ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

I have an Ipod with over 6000 songs. Is the SONOs compatible

Hi, and thanks for your questions. It depends what version of Ipod you have.

4 years ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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We want to set up a big screen with a projector to watch movies in the backyard...is there a way to wirelessly connect it thru my Sonos Port so the sound comes out of my Sonance outdoor speaker system?

Hi, and thank you for your question. If the projector has audio out or is connected to a receiver, you could plug it into the Port's audio "in" ports. Then, if your Sonance speakers are powered by the Sonos AMP, you could group them together to play the tv audio. In this scenario, you may experience some audio delay however.

4 years ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Previously asked if this will hook up with Alexa, but response did not answer the question. So, will this hook up with Alexa on which I play my Pandora song lists?

Best Answer

Hello. Yes, it will.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

How do I stop the sound bar from turning on my tv by itself in the middle of the night or if I’m away from home? I’ve disabled the auto play feature and it still does it. Please advise

Hi, and thank you for your question. Turning on your tv is not a function that is built in to our products. The "auto play" feature just switches your Sonos soundbar to your tv's audio when your tv is turned on automatically, say if you had music playing and then turned your tv on. I would start by contacting your tv manufacturer to see if there is a known bug when a soundbar is plugged into HDMI. You can always call us as well for support at 1 800 680 2345. However, I would start with the tv manufacturer as this doesn't sound like a Sonos soundbar issue at first read.

4 years, 1 month ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

what height is recommended for rear speakers?

Hi, and thank you for your question. There is no "ideal" height recommendation as it depends on the environment and you personal preference mostly. Generally ear level or above is a good starting point.

4 years, 1 month ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.

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Can these be mounted vertically in a wall, as well, or just ceiling?

Hello, and thank you for this question. You can mount these in the wall if you would like.

4 years, 1 month ago

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Sonos Customer Care

Sonos - Geek Squad Certified Refurbished One Wireless Smart Speaker with Amazon Alexa Voice Assistant - Black

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Blast music and other audio with this Sonos One speaker. It connects to your home wireless network to stream digital content in multiple rooms, and its built-in Amazon Alexa lets you manage your apps and access content with your voice. This black Sonos One speaker has touch controls for volume adjustment.

Is this compatable (i.e. pairable) with Sonos One Gen two?

Thank you for you question. You can pair Sonos Ones together regardless of Gen1 or Gen2.

4 years, 1 month ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Are these compatible with the subwoofer & the sound bar 2.0?

Hi, thank you for your question. Yes, the Sonos OneSL will work with Sonos soundbars and subwoofer.

4 years, 1 month ago

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Sonos Customer Care