Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - Geek Squad Certified Refurbished One Wireless Smart Speaker with Amazon Alexa Voice Assistant - Black

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Blast music and other audio with this Sonos One speaker. It connects to your home wireless network to stream digital content in multiple rooms, and its built-in Amazon Alexa lets you manage your apps and access content with your voice. This black Sonos One speaker has touch controls for volume adjustment.

Is this compatable (i.e. pairable) with Sonos One Gen two?

Thank you for you question. You can pair Sonos Ones together regardless of Gen1 or Gen2.

4 years, 10 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Are these compatible with the subwoofer & the sound bar 2.0?

Hi, thank you for your question. Yes, the Sonos OneSL will work with Sonos soundbars and subwoofer.

4 years, 10 months ago

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Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Will this work with my Samsung Q90R Tv?

Hi, thank you for your question. The Sonos Arc will work with TVs that have HDMI ARC connections. With Samsung eARC models there is a software update that is coming that will help correct eARC compatibility. In short, it will work but it will work at its highest level after that software update.

4 years, 10 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way Outdoor Speakers (Pair) - White

Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.

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I already have a Sonos play 3 with the bridge but it doesn't seem like these will work with that setup?

Hello! These outdoor speakers are designed to work best with our amplifier called Sonos AMP. If you power them with our AMP, these outdoor speakers can be grouped, controlled with the Sonos app, ext together.

4 years, 10 months ago

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Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Can I silence the TV and listen to music instead at the same time?

Hi, and thanks for you questions. You can silence your tv and listen to music while the tv is on.

4 years, 10 months ago

Posted by:

Sonos Customer Care

Sonos - Geek Squad Certified Refurbished CONNECT Streaming Media Player - White

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Play your favorite playlists across amplified audio devices with this Sonos Connect music player. The integrated app lets you control volume, bass and other settings from your device, while the intuitive design makes setting up simple. This Sonos Connect music player uses Wi-Fi for a smooth, consistent connection and supports most popular streaming services.

Is this Airplay 2 capable?

Hi, and thank you for your questions. Our Connect does not have airplay capability. However, our replacement product, the Sonos Port does support Airplay 2.

4 years, 10 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Can you connect Sonos sound bar to a outdoor t.v sunbrite veranda series?

Hi, and thank you for your question! Yes, it appears the Veranda series has HDMI ARC, so both the Sonos Arc and the Sonos Beam would work with this outdoor television.

4 years, 10 months ago

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Sonos Customer Care

Sonos - Sub (Gen 3) Wireless Subwoofer - White

Upgrade your audio system with this white Sonos Sub wireless subwoofer. The two force-canceling drivers produce rich unadulterated bass sounds and prevent vibration and rattles for quality listening. This Sonos Sub wireless subwoofer features a slim design that supports vertical or horizontal placement, and the Trueplay technology lets you tune your music to your preferences.

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My TV is in a built-in shelf can the subwoofer sit next to the TV

Hello, and thank you for you question. The Sub could sit next to your tv if you'd like providing that there's enough physical space for it. Sub is completely wireless to the soundbar, and the only wire it uses is a power cord. So, you could also put it behind a couch or really.. anywhere you'd like.

4 years, 10 months ago

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Sonos Customer Care

Sonos - Sub (Gen 3) Wireless Subwoofer - White

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Can I have two of these hooked up to my system?

Hi, and thank you for you question. Yes, you can have multiple Subs on your sytem, but they would all have to be on separate rooms. You cannot have multiple Subs on the same speaker ie a Sonos Arc with multiple Subs bonded to it.

4 years, 10 months ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I HAVE A PAIR OF SPEAKERS IN THE CEILING IN MY LIVING ROOM RUN BY A SONOS CONNECT. AM I ABLE TO CONNECT THE SOUNDBAR AND SPEAKERS TO THE SAME CONNECT FOR SURROUND? THANKS FOR THE HELP.

Hi, and thank you for this question. Unfortunately you cannot use the Connect as surround with a receiver, as the receiver is controlling the crossover to the surrounds. To use surrounds, we must be controlling what goes to the surround speakers and when. However, you can use the Sonos AMP to do this, and plug that directly into our in ceilings. Bypassing the receiver and allowing us to control the crossover.

4 years, 10 months ago

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Sonos Customer Care