Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos Customer Care's Questions
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Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Will this work with my Samsung Q90R Tv?
Hi, thank you for your question. The Sonos Arc will work with TVs that have HDMI ARC connections. With Samsung eARC models there is a software update that is coming that will help correct eARC compatibility. In short, it will work but it will work at its highest level after that software update.
4 years, 1 month ago
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Sonos Customer Care
Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.
I already have a Sonos play 3 with the bridge but it doesn't seem like these will work with that setup?
Hello! These outdoor speakers are designed to work best with our amplifier called Sonos AMP. If you power them with our AMP, these outdoor speakers can be grouped, controlled with the Sonos app, ext together.
4 years, 1 month ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Can I silence the TV and listen to music instead at the same time?
Hi, and thanks for you questions. You can silence your tv and listen to music while the tv is on.
4 years, 1 month ago
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Sonos Customer Care
Sonos - Geek Squad Certified Refurbished CONNECT Streaming Media Player - White
Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Play your favorite playlists across amplified audio devices with this Sonos Connect music player. The integrated app lets you control volume, bass and other settings from your device, while the intuitive design makes setting up simple. This Sonos Connect music player uses Wi-Fi for a smooth, consistent connection and supports most popular streaming services.
Is this Airplay 2 capable?
Hi, and thank you for your questions. Our Connect does not have airplay capability. However, our replacement product, the Sonos Port does support Airplay 2.
4 years, 1 month ago
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Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
Can you connect Sonos sound bar to a outdoor t.v sunbrite veranda series?
Hi, and thank you for your question! Yes, it appears the Veranda series has HDMI ARC, so both the Sonos Arc and the Sonos Beam would work with this outdoor television.
4 years, 1 month ago
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Sonos Customer Care
Upgrade your audio system with this white Sonos Sub wireless subwoofer. The two force-canceling drivers produce rich unadulterated bass sounds and prevent vibration and rattles for quality listening. This Sonos Sub wireless subwoofer features a slim design that supports vertical or horizontal placement, and the Trueplay technology lets you tune your music to your preferences.
My TV is in a built-in shelf can the subwoofer sit next to the TV
Hello, and thank you for you question. The Sub could sit next to your tv if you'd like providing that there's enough physical space for it. Sub is completely wireless to the soundbar, and the only wire it uses is a power cord. So, you could also put it behind a couch or really.. anywhere you'd like.
4 years, 1 month ago
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Posted by:
Sonos Customer Care
Upgrade your audio system with this white Sonos Sub wireless subwoofer. The two force-canceling drivers produce rich unadulterated bass sounds and prevent vibration and rattles for quality listening. This Sonos Sub wireless subwoofer features a slim design that supports vertical or horizontal placement, and the Trueplay technology lets you tune your music to your preferences.
Can I have two of these hooked up to my system?
Hi, and thank you for you question. Yes, you can have multiple Subs on your sytem, but they would all have to be on separate rooms. You cannot have multiple Subs on the same speaker ie a Sonos Arc with multiple Subs bonded to it.
4 years, 1 month ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
I HAVE A PAIR OF SPEAKERS IN THE CEILING IN MY LIVING ROOM RUN BY A SONOS CONNECT. AM I ABLE TO CONNECT THE SOUNDBAR AND SPEAKERS TO THE SAME CONNECT FOR SURROUND? THANKS FOR THE HELP.
Hi, and thank you for this question. Unfortunately you cannot use the Connect as surround with a receiver, as the receiver is controlling the crossover to the surrounds. To use surrounds, we must be controlling what goes to the surround speakers and when. However, you can use the Sonos AMP to do this, and plug that directly into our in ceilings. Bypassing the receiver and allowing us to control the crossover.
4 years, 1 month ago
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Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
I have 2 Sonus Play 5's paired as stero, Sonus OS S2. Stellar sound for the living room. I have Alexa and use Spotify, Amazon Music as sources. Is the Sonus- One Sl compatible as a single speaker on a patio with the PL5's using the mobile app?
Thanks for you question! The Sonos One SL will work as part of your Sonos as all of our products are designed to work together. So you can enjoy music one the patio through the One SL and inside with the Play5 through our app. Note that the One SL is not weather resistant and must be plugged into a power outlet. It will sound good outside, but if you're looking for a true outdoor speaker we would recommend taking a look at the Sonos Move.
4 years, 1 month ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Remodeled some rooms and got rid of the old entertainment system. I had several speakers wired throughout the by this old system. I now have Sonos speakers inside but I have two JBL outdoor speakers on my deck . Will the Amp get me sound to these speaker
Hi, and thank you for the question. The AMP will power your outdoor JBL speakers!
4 years, 1 month ago
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Sonos Customer Care