Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

I have the Sonos sound bar and 2 Sonos One SL speakers. I want to add a sub. Will I need to also add a receiver or something else to get all 4 connected together. I use it for surround on the TV and listen to music from my iphone. Love-Love-Love what I go

Hi, thank you for your question. If you would like to add a Sonos Sub to your soundbar and surround speakers, you do not need any kind of receiver. The Sonos Sub will connect wirelessly to the soundbar.

4 years, 2 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

I have many Play:1 speakers and one is broken that is paired and used in 'stereo'. Do I have the option of buying one Play:1, do I need to upgrade both speakers to this newer version, or can I use a Gen2 along with a Play:1 speaker and still get 'stereo'

Hi, thank you for your question. Unfortunately the Sonos Play:1 speaker is not sold by Sonos any longer but please reach out to the support team at Sonos.com to help troubleshoot your issue. A Play:1 can only be stereo paired with another Play:1 model.

4 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Is the power cord for the Sonos Arc the same as the most recent generation of the Sonos Playbar?

Best Answer

Hi, thank you for your question. The Sonos Arc power cord is formed differently than the Playbar power cord on the product end. They are not interchangeable.

4 years, 2 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

I bought the Sonos ARC. I need 2 surround sound speaker, strictly rear left and right. Should I buy these or the Gen 2's? Price so close. I do not need any voice features. Just want the better sounding speaker.

Hi, thank you for your question. If you are looking to add surround sound to your Arc, two Sonos One SL speakers are the perfect solution.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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I was wondering if I could use the Sonos Arc, Sonos sub, and this amp + 4 Sonos speakers for rear sound together? I have a 17ft x 35ft kitchen/living room area that I'm trying to set this up in.

Hi, thank you for your question. You would be able to connect four 8Ohm speakers to a Sonos Amp, wired in parallel. When configured as you described you would get double your rear channels but not a discrete 7 channel surround signal.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

Is this 1 optical out with 2 optical inputs ?

Hi, thank you for your question. This adapter is for use with Sonos HDMI ARC capable home theater products (Arc, Amp, Beam). This is to be used when a TV does not have HDMI ARC capabilities.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Can this be used in a completely enclosed 3-season room? It will not be subjected to any rain but there is likely to be high humidity present during the summer months.

Hi, thank you for your question. The Sonos Beam is not rated to be used in high humidity environments. For spaces that are subject to the elements, customers enjoy using a pair of outdoor speakers wired to a Sonos Amp. The Amp can be connected to the TV via HDMI Arc. The Amp however is not humidity resistant but can be kept inside while the wires run outside to weather resistant speakers.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Is the SONOS ARC soundbar compatible only with a SONOS wireless subwoofer or can it pair with a wireless subwoofer from Martin Logan? Thanks!

Hi, thanks for your question. The Sonos Arc is only compatible with a Sonos Sub.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

I have my cable box, fire stick, play station, Apple TV going directly into my Denon receiver then out of the receiver to my TV, can I take an optical cord out of my Denon to the sound bar? would that work on any sound bar?

Hi, thank you very much for your question. The set up you described is not supported by Sonos. We would ask that the Beam be connected directly to the TV as well as your sources.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Can the Arc be programmed to my Spectrum remote for power on/off and to control volume.? With my current setup I can control my tv and sound bar with the Spectrum cable remote.

Hi, thank you for your question. Yes you can. The Arc utilizes HDMI ARC connection to your TV. This connection will allow you to use your TV/Cable controls to operate the volume on the soundbar.

4 years, 2 months ago

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Sonos Customer Care