Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Does this amp have blue tooth to connect to TV?

Hello, thank you so much for your question. The Sonos Amp does not use Bluetooth for connection to TVs. You can connect it to a TV using HDMI ARC. If your TV only has an optical audio out, you can use the Sonos Optical Adapter. This adapter is sold separately.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Boost Wireless Speaker Transmitter - White

Enjoy reliable streaming performance with your SONOS speakers using this Sonos Boost wireless transmitter, which features 3 antennas that broadcast 360° signals through walls and ceilings for efficient long-range coverage to most rooms.

I have an older receiver with no wireless/ network capabilities. Can I wire this to my receiver outputs so that I can broadcast to sonos speakers wirelessly.

The product you need to do this is the Sonos Port. The Boost is used to help with network connectivity issues.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - White

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Any issues with the white version remaining clean?

Great question! Just like all of our Sonos products we run dozens of tests with different materials to ensure the finish is able to be cleaned and is very durable.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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I just purchased the Sonos Move, I thought that Since it is compatible with Google assist I could add it into one of my speaker groups along with my other Google products is their firmware coming out in the future that will allow this to happen?

Thanks for the feature request! At this time Sonos speakers are unable to group with Google first party speakers even though both use Google Assistant.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Will i be able to connect either the Sonos Arc or theSonos sound bar (still debating on which one i want) to my Mac computer or do these speakers only connect to Telievisions?

The Sonos Arc and Beam both support Airplay 2 which means you can get great sound streamed to these products from your Airplay 2 compatible Mac computer.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

I just bought lg cx and was wondering if this is a good soundbar for a bedroom, cause i have heard this soundbar has certain lip sync issues with oled tvs.

The Sonos app does allow for lip sync delay adjustments that will let you fine tune your experience. The Beam is an incredible sound bar that works great for secondary television viewing rooms because it isn't just a sound bar for the television! You get great sound for music and other content and your voice assistant built in so you can clear other music or voice speakers out of your room!

4 years, 2 months ago

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Sonos Customer Care

Sonos - Sub Wireless Subwoofer - Black

Add low-frequency bass to your system with this Sonos Sub wireless Subwoofer. Face-to-face drivers cancel vibrations within the cabinet, providing purer sound. Dual Class-D amplifiers supply efficient power and tune the Subwoofer performance to match other Sonos components. Integrated SONOSnet 2.0 improves connectivity to room and whole-house components with this Sonos Sub wireless Subwoofer.

the geek squad came out and added two gen 2 speakers to my S1 system. I bought a Gen3 sub and cannot add it to my S1 app. Do I need to buy a Gen 2 sub to add it to my system? I have 5 speakers that are S1 and dont want to spend that on new speakers.

Due to the internal upgrades present in the Sub (Gen 3) it is not compatible with S1. You would need to purchase a Sub (Gen 2) to keep your system on S1. The only speaker that currently is ONLY S1 compatible is the Play:5 (Gen 1), along with the components the pre-2015 Connect and Connect:Amp. If your five speakers are not Play:5 (Gen 1) then they are S2 compatible and you could simply upgrade your entire system to take advantage of the advancements in the S2 app.

4 years, 2 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

So is one SL smart speaker. Is it alexia equipped?

The One SL does not have a microphone but can be controlled with Alexa from other inputs. Just like all parts of a Sonos system, the One SL can be controlled with another Sonos product that has a microphone or any Amazon Echo product.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Wall Speakers (Pair) - White

Enjoy rich audio quality with this Sonos In-Wall speaker by Sonance. Works with other Sonos components to create a complete home audio system. This Sonos In-Wall speaker by Sonance fits in most standard wall cavities, creating a seamless look for your entertainment center.

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What is the measurement of the cover?

The grill is 9.3125" in diameter and .1875" deep.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

I have a MacBook Air. It has a female lightning jack for a monitor(?) that I want to hook up a male HDMI cable from the monitor. Will this work? The MacAir has no Hdmi jack.

This adapter is designed to transmit audio from a digital optical out to a Sonos Home Theater product that uses HDMI. While this will not work for your needs, there are several adapters that convert USB-C to HDMI at Best Buy.

4 years, 2 months ago

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Sonos Customer Care