Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

I want to add additional speakers to my Alexa Echo Show 8. I understand Sonos is a good route for quality sound. I do not need the Alexa voice control on the speakers since I am adding these for sound only. RECOMMENDATIONS?

Sonos speakers can not group with Echo Show to play the same content in sync across your home. Sonos speakers can group with other Sonos speakers and can be controlled using Alexa from an Amazon device, but are unable to group with Amazon first party devices.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - White

Enhance the audio capability of your TV with this white Sonos Beam compact smart sound bar, which features voice activation through Amazon Alexa and Google Assistant. Whether you're watching a movie or playing games, this system produces a wide spectrum of sound through four full-range woofers to fill every corner of the room. The plug-and-play feature of this Sonos Beam compact sound bar ensures easy setup.

Can The Beam be synced with the Sonos Move speaker and The Sub?

Best Answer

The Beam can be paired with the Sonos Sub. The Move is able to be grouped with the Sonos Beam to play the same content, but the Move can not be paired as rear channel speakers with the Sonos Beam.

4 years, 2 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Does this unit come with Banana Plugs? Or, do you have to purchase them separately?

Best Answer

The Sonos Amp includes binding posts in the box designed to create a secure connection and make for an easy install. You will not need to purchase banana plugs separately due to these included binding posts. However, standard banana plugs will also work if you would prefer or your cables are already terminated.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - White

Deliver crisp sound and a clean look to your entertainment setup with this white Sonos Five wireless speaker. Built-in Wi-Fi and Apple AirPlay 2 let you share your favorite playlists, while three high-excursion woofers and angled side tweeters deliver a wide range of audio enjoyment. Boasting Trueplay technology, this Sonos Five wireless speaker fills the dimensions of your space with sound.

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Is this a a hifi speaker - does it have higher res than the play 5 for services like Tidal?

At this time the Sonos Five supports the standard Tidal resolution but not the higher resolution formats. As our platform evolves we are able to support features like this and will continue to explore doing so in the future!

4 years, 3 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Can the Sonos One work with the Echo Studio?

The Sonos One can not be grouped with the Echo Studio to play content across rooms. The Echo Studio can be used to control music on the Sonos One from the other room.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Can the sonos arc sound bar be placed on a shelf directly over the tv? ( Part of the entertainment center )

The Arc can be placed in this configuration but is tuned for the traditional configuration of sitting below the television. The good news is that with the Trueplay tuning process that is part of the set up flow you can tune the Arc specifically for your room which would account for the sound bar being placed over the top of the television.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Hi. I am wondering if anyone can explain the sound quality with songs that are heavy in bass, particularly as you increase the sound volume.

The Beam is designed specifically to provide exceptional bass performance from a small form factor sound bar. The software inside of each Sonos player ensures that there is no distortion even at max volume.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Will a definitive technology wireless bluetooth sub work with the sonos arc soundbar.

The Sonos Arc is only compatible with the Sonos Sub due to the wireless WiFi connection the Arc requires to pair with a sub.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can you pair the Bluetooth with WiFi?

The Bluetooth and WiFi radios inside of the Move do not work at the same time. The Move doesn't allow you to pair a Bluetooth device to Move while connected to WiFi to use that Bluetooth source across your Sonos system.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Can this sound bar be paired wireless ear buds or head phones and still keep sound in the room for other TV viewers?

The Sonos Beam can only group with other Sonos speakers to play content in sync. Unfortunately, there are no headphones that have this capability to group with a Sonos system.

4 years, 3 months ago

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Sonos Customer Care