Sonos Customer Care

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September 20, 2019
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Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can you pair the Bluetooth with WiFi?

The Bluetooth and WiFi radios inside of the Move do not work at the same time. The Move doesn't allow you to pair a Bluetooth device to Move while connected to WiFi to use that Bluetooth source across your Sonos system.

5 years ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Can this sound bar be paired wireless ear buds or head phones and still keep sound in the room for other TV viewers?

The Sonos Beam can only group with other Sonos speakers to play content in sync. Unfortunately, there are no headphones that have this capability to group with a Sonos system.

5 years ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Can I control the volume remotely, via a remote or via an app on my smartphone/tablet?

Whether on bluetooth or WiFi you can control the volume of your Sonos Move with your smart phone. If you are on Bluetooth you can not use a voice assistant to control volume as the microphone on top of the Move is disabled in Bluetooth mode.

5 years ago

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Sonos Customer Care

Sonos - Geek Squad Certified Refurbished Play 5 Powered Wireless 2-Way Speaker (Each) - White

Enhance your audio streaming experience with this white Sonos wireless speaker. Siri and Amazon Alexa support ensures convenient voice-control options, and the Wi-Fi connectivity lets you access music from online radio or your digital library via the free Sonos Controller app. This Sonos wireless speaker has rubber feet for secure, scratch-resistant placement.Geek Squad® Certified Refurbished products.Enhance your audio streaming experience with this white Sonos wireless speaker. Siri and Amazon Alexa support ensures convenient voice-control options, and the Wi-Fi connectivity lets you access music from online radio or your digital library via the free Sonos Controller app. This Sonos wireless speaker has rubber feet for secure, scratch-resistant placement.

What is the difference in the refurbished Sonos Play:5s: PL5GSUS1 vs PL5G2US2, that are listed at $359 and $399, respectively. These both seem to be generation 2 (hence G2) and they use the same stock photos. So what is the difference?

It appears that the $399 Play:5 is the Sonos refurbished unit and the $359 Play:5 is an open box Geek Squad Certified unit.

5 years ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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If using this as the amp for TV front speakers (no surround; in place of AV receiver), does the TV or cable remote work the volume or do you have to use phone app or Alexa?

The Amp has an IR sensor on the front and learns your remote while connected to the television in the same way that all of our sound bar products learn your remote codes. As long as the front of the Amp is visible to the remote it will work. Additionally, if you have the Amp connected through HDMI ARC and CEC+ controls turned on then you would not need line of sight to the Amp as the CEC protocol should control the volume through the HDMI ARC connection.

5 years ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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I already have an entire sonos whole house setup and a couple of move's. I am installing an outdoor tv and dont want to hook a soundbar to it. Can I connect TV sound into this media player and tv sound will then stream to the rest of my SONOS system?

if the television has the correct sound output then the Port would be able to receive the signal but this is not a supported configuration and would likely have sync issues if it did work. The Sonos Amp has an HDMI port on the back designed specifically to receive television audio and would be the better solution in this case. Most televisions will not output sound to their own speakers while utilizing another audio out, which is another part to consider when looking into a solution like this. You would generally have to group that Amp with your Moves (or other Sonos zones) to get television sound OR get television sound from the television.

5 years ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Can I plug my wired sub woofer into the sound bar?

No, the Sonos Beam does not have a traditional wire subwoofer output.

5 years ago

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Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I'm going to buy this to pair with a LG OLED 77inch B9. Will that TV work well with this soundbar?

The B9 supports both ARC and eARC according to the LG website so it will work incredibly well with the Sonos Arc. You should be able to fill your room with everything from stereo, to Dolby Digital 5.1, to Dolby Atmos sound!

5 years ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

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I have an old Yamaha RX-A810 "Aventage" Receiver, Sony CDP-CE375 5 Disk CD Player, Samsung Model#UN32J5500AF TV and Monitor speakers in the BR; along with a BOSE Lifestyle V30 Home Theater System with a SONY Bravia XBR43X800E TV in the LR. Will this work?

The Sonos Port is designed to connect to your receiver to add it to your Sonos system!

5 years ago

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Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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What is the output watts for the sonos sound bar?

The Arc is designed to fill your entire room with sound using its eleven speakers and eleven amplifiers. Sonos does not share specific numbers for watts or output.

5 years ago

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Sonos Customer Care