Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
How many watts have this device?
Sonos does not share this type of number publicly.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Sonos - Sub Wireless Subwoofer - Black
Add low-frequency bass to your system with this Sonos Sub wireless Subwoofer. Face-to-face drivers cancel vibrations within the cabinet, providing purer sound. Dual Class-D amplifiers supply efficient power and tune the Subwoofer performance to match other Sonos components. Integrated SONOSnet 2.0 improves connectivity to room and whole-house components with this Sonos Sub wireless Subwoofer.
The model number shows G1 just wasn't sure what generation it is 1 or 2?
Any Sub on sale or purchased recently that is not a newly released Gen 3 should be a Gen 2 Sub.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Secure your Beam sound bar to the wall with this black Sonos wall mount. It provides a stable way to install the home theater device.
Can this mount be used to the mount this speaker vertically and not horizontally?
This mount is designed to mount the Beam horizontally to the wall. There are third party options available that would allow you to mount the Beam vertically.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
eARC is mandatory to get a real Atmos experience rigth? If my TV has only HDMI ARC won't be enough...
eARC is required to play Dolby TrueHD and Dolby MAT formats. ARC can pass through Dolby Digital+ which is an Atmos experience. Dolby TrueHD is uncompressed Atmos and it generally only used by physical format content. Dolby Digital+ is largely the standard for streaming content and is supported by a large number of streaming services to provide Atmos experiences.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.
I have a Sony A1E, will Atmos sound come from the arc with that model?
The Sony A1E has an HDMI ARC port. As long as the content playing on the television is Dolby Digital+ (an Atmos standard that the majority of streaming services use) and the Arc is connected to the HDMI ARC port then the Sonos Arc will play the content in Atmos (Dolby Digital+).
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
I have a TCL 75 R615 with a Pioneer VSX1131– can i run the HDMI through my Pioneer (and which input) or the HDMI needs to be input into my ARC input on the TCL?
The Arc should be connected through the television's ARC or eARC port.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Can it be charged on 220v I don't live in the US
The Move can be charged on 220v but requires the correct power cable.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White
Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.
Will plugging components in on different electrical circuits in the same room create electronic loop interference and creat a hum noise? Had that happen when conneted sub to a wired speaker system.
This should not be a problem with the system. If you are getting a humming noise contact customer experience so they can help troubleshoot the system.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
how do you mount it/ mounting kit? papa
The Arc has a specially designed mount to mount it to the wall. It will be available at Best Buy.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Can this be grouped with a Sonos One while using Bluetooth to play my Itunes playlist from Ipad/Ipod?
The Move can not group with other speakers while on Bluetooth. However, if you are in your WiFi network you could group the Move with the One either through the Sonos app or by using Airplay 2 from your iOS device.
4 years, 3 months ago
by
Posted by:
Sonos Customer Care