Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Can I connect to this speaker with my laptop via wifi so I can use an extra speaker for use in recording software such as guitar pro?

You can use streaming services and locally stored files over WiFi and control them using the Sonos App for your computer. If you have an Apple computer that is Airplay 2 compatible you could stream directly from the computer using Airplay 2. For a Windows based PC the Sonos One will not play as a speaker for the computer.

5 years ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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So if I want atmos and all 4 of my hdmi ports are filled on my tv, i cant use this? For the price, seems pretty absurd that there is no hdmi passthrough

The Sonos Arc does need to be plugged directly into the eARC or ARC HDMI port on the back of your television. This allows the Sonos Arc to playback Atmos content.

5 years ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

How many watts have this device?

Sonos does not share this type of number publicly.

5 years ago

Posted by:

Sonos Customer Care

Sonos - Sub Wireless Subwoofer - Black

Add low-frequency bass to your system with this Sonos Sub wireless Subwoofer. Face-to-face drivers cancel vibrations within the cabinet, providing purer sound. Dual Class-D amplifiers supply efficient power and tune the Subwoofer performance to match other Sonos components. Integrated SONOSnet 2.0 improves connectivity to room and whole-house components with this Sonos Sub wireless Subwoofer.

The model number shows G1 just wasn't sure what generation it is 1 or 2?

Any Sub on sale or purchased recently that is not a newly released Gen 3 should be a Gen 2 Sub.

5 years ago

Posted by:

Sonos Customer Care

Sonos - Wall Mount for Beam - Black

Secure your Beam sound bar to the wall with this black Sonos wall mount. It provides a stable way to install the home theater device.

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Can this mount be used to the mount this speaker vertically and not horizontally?

This mount is designed to mount the Beam horizontally to the wall. There are third party options available that would allow you to mount the Beam vertically.

5 years ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

eARC is mandatory to get a real Atmos experience rigth? If my TV has only HDMI ARC won't be enough...

eARC is required to play Dolby TrueHD and Dolby MAT formats. ARC can pass through Dolby Digital+ which is an Atmos experience. Dolby TrueHD is uncompressed Atmos and it generally only used by physical format content. Dolby Digital+ is largely the standard for streaming content and is supported by a large number of streaming services to provide Atmos experiences.

5 years ago

Posted by:

Sonos Customer Care

Sonos - ARC 5.0.2 Channel Smart Soundbar with Dolby Atmos - White

Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.

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I have a Sony A1E, will Atmos sound come from the arc with that model?

The Sony A1E has an HDMI ARC port. As long as the content playing on the television is Dolby Digital+ (an Atmos standard that the majority of streaming services use) and the Arc is connected to the HDMI ARC port then the Sonos Arc will play the content in Atmos (Dolby Digital+).

5 years ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

I have a TCL 75 R615 with a Pioneer VSX1131– can i run the HDMI through my Pioneer (and which input) or the HDMI needs to be input into my ARC input on the TCL?

The Arc should be connected through the television's ARC or eARC port.

5 years ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Can it be charged on 220v I don't live in the US

The Move can be charged on 220v but requires the correct power cable.

5 years ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Will plugging components in on different electrical circuits in the same room create electronic loop interference and creat a hum noise? Had that happen when conneted sub to a wired speaker system.

This should not be a problem with the system. If you are getting a humming noise contact customer experience so they can help troubleshoot the system.

5 years ago

Posted by:

Sonos Customer Care