Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can I use this for conference calls using iphone Bluetooth connectivity?

When in Bluetooth mode the Move functions as the speaker for your iPhone. You would need to use the microphone on the iPhone to speak into but the Move would playback the audio from a conference call.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

what is the difference between the songs sound bar and the play bar

The Beam is a smaller form factor and has less speakers than the Playbar. The Beam also includes voice control and utilizes HDMI ARC (or digital optical with the included adapter) to receive sound from your television. Both sound incredible with both television content and playing music when your television is off!

4 years, 3 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

I have the Sonos beam for my TV. So just that I understand can this speaker be paired to the beam for sound from the TV? Also can I play from my iPod music library?

You can group a Sonos Move with a Sonos Beam to get the television content to play through the Move as long as it is on the same WiFi network. You simply set the Move up as a room in the Sonos app and then group the two together! If your iPod supports Airplay 2 then you can play that music directly to the Move or the Beam.

4 years, 3 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Can these be used as computer speakers??

If you have an Apple computer they could be used as speakers utilizing Airplay 2 from the computer to the Sonos Ones directly. However, they do not have an input or wireless protocol that would allow them to be used as traditional PC speakers.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Does this include the wall mount? Is it comparable with LG OLED tv?

The Arc wall mount will be available at launch at Best Buy. The mount would allow you to mount the Arc below your LG OLED television which should be compatible with Arc.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Speaker Stands (2-Pack) - White

Set optimal positions for Sonos One or Play:1 devices with this pair of Sonos speaker stands. The solid frame construction and bases with bumpers ensure stability, and the 33-inch height is suitable for most surround sound home theater systems. Keep power cords hidden thanks to the cable management feature on the stems and bases of these Sonos speaker stands.

I lost the cap for the top of the pole on the stand (SS1FSWW1). How can I order a replacement part for this? It’s color is black. Thanks.

Great question! You should be able to contact Sonos Customer Experience through social media, e-mail, or by phone (all contact information is listed at sonos.com/support) and they can point you in the right direction for a replacement!

4 years, 3 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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My Mitsubishi WD73735 does not have HDMI ARC labeled ports See PIx below. By not having this, will the soundbar still work w my tv?? I have asked this several times w no clear response

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As that television only has analog out and digital coax out for audio it is not directly supported with the equipment provided with the Sonos Arc. There may be a way to use the digital optical adapter included in the box with an analog or digital coaxial converter but this would not be a supported configuration and may have sync issues.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

Hello, I have my TV mounted over a stone fireplace and I do not want to drill anymore holes into the fireplace. Can this be mounted to the bottom of the TV like the other Sonos soundbars? So as the tv extends the soundbar will move with it. Thanks!

You can mount the Arc in that configuration. We do recommend having 4 inches between the bottom of the television and the top of the Arc to allow the upfiring drivers room to deliver true Atmos sound.

4 years, 3 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

I have some sonos speakers inside my house and want to buy a couple of outdoor waterproof move speakers. Can they be paired with each other easily? Thanks

Absolutely! While your Moves are on WiFi they show up just like any other room in your Sonos app and can be grouped with any other room! On WiFi you can also pair two Moves together in a stereo configuration just like the Sonos One and Sonos Five!

4 years, 3 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Hi, I purchased a sonos amp that I have wired speakers that's in the ceiling Can I purchase a sonos -One (Gen 2) to have the option of using just that speaker from time to time and no music coming from the ceiling?

Absolutely! With two devices on your Sonos system you can stream the same content on both simultaneously, something different in each room, or only in one room at a time. The Sonos system gives you freedom to play whatever content whenever you want in your home!

4 years, 3 months ago

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Sonos Customer Care