Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

I have some sonos speakers inside my house and want to buy a couple of outdoor waterproof move speakers. Can they be paired with each other easily? Thanks

Absolutely! While your Moves are on WiFi they show up just like any other room in your Sonos app and can be grouped with any other room! On WiFi you can also pair two Moves together in a stereo configuration just like the Sonos One and Sonos Five!

5 years, 1 month ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Hi, I purchased a sonos amp that I have wired speakers that's in the ceiling Can I purchase a sonos -One (Gen 2) to have the option of using just that speaker from time to time and no music coming from the ceiling?

Absolutely! With two devices on your Sonos system you can stream the same content on both simultaneously, something different in each room, or only in one room at a time. The Sonos system gives you freedom to play whatever content whenever you want in your home!

5 years, 1 month ago

Posted by:

Sonos Customer Care

Sonos - Refurbished Play:5 Wireless Speaker - Black Matte

Enjoy outstanding dynamic sound with this refurbished Sonos Play:5 speaker. Wi-Fi connectivity lets you stream your favorite music wirelessly, while the capacitive touch controls ensure seamless operation. This black Sonos Play:5 speaker has six drivers that deliver detailed, powerful audio, and the built-in 3.5mm jack enables connection to a smartphone or a PC for an immersive listening experience.This product has been refurbished. Learn more.

is that working with blue tooth ?

The Play:5 uses your WiFi network to stream your content and is not compatible with Bluetooth. This allows you to control your content from your phone anywhere in your home over WiFi regardless of your proximity to the speaker and enables you to listen without being interrupted by notifications and other sounds that your device makes!

5 years, 1 month ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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The set up would be: 1) connect Q80 ARC to Sonos ARC via high speed HDMI; 2) connect the Nvidia shield via HDMI to any other HDMI port on the Q80; 3) go to settings and look for Dolby Atmos on the shield. Is there anything else I should do? Thanks

As long as the app on the Shield is outputting Atmos and the Q80 is configured to properly send Atmos through its ARC port then you will get Atmos on the Sonos Arc!

5 years, 1 month ago

Posted by:

Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Moving away from an older BOSE 5.1 system with an onkyo reciever. Bought 2 SONOS ones, BEAM sound bar, and looking at the sub. how does this help with surround affects and can you adjust the EQ? ie - treble, bass, mid, etc...

The Beam surround sound system you have is a fully functional 5.0 system without the Sonos Amp. In this instance the Amp would only be used to replace the Sonos Ones with passive speakers as rear channels. You can adjust the EQ through the system settings in the room that you have the Beam set up. You can also run Trueplay tuning on the Beam which will tune the whole system for how it sounds best in your room and for where you sit!

5 years, 1 month ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Does this speaker pair with the Sonos Play 1?

Best Answer

The Sonos One SL will not stereo pair with a Play:1 as they have different internal hardware. They can play the same content over the Sonos system in a group.

5 years, 1 month ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Can I use these speakers to play music from my ipad and macbook?

Best Answer

The Sonos One is compatible with Airplay 2 and will play content directly from iOS devices that use Airplay 2 as well!

5 years, 1 month ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Does it have a power on/off button

Best Answer

Yes it does! A short press will put the speaker into a low power sleep mode. A longer press until a tone plays will completely power down the Move.

5 years, 1 month ago

Posted by:

Sonos Customer Care

Sonos - 11.5' Power Cable for One and Play:1 - Black

Provide plenty of leeway from your Play:1 speaker to an available outlet with this Sonos black power cable. It provides a precise fit and its 11.5-foot length expands placement options.

can this power plug work with a samsung tv un55hu9000?

This power cord is designed specifically for the Sonos One and Play:1.

5 years, 1 month ago

Posted by:

Sonos Customer Care

SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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Can I connect a Sonos Five (new) with this new subwoofer? Is that through Wi-Fi?

The Sonos Five will connect to the Sub over WiFI to give you an incredible listening experience with deep, rich bass from the Sub and clear mids and highs from the Sonos Five!

5 years, 1 month ago

Posted by:

Sonos Customer Care