Sonos Customer Care
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- First AnswerSeptember 20, 2019
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Sonos Customer Care's Questions
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Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
I have the playbar. Is this replacing the playbar and is it better? The playbar is the best soundbar I’ve owned
The Playbar will ultimately be replaced by the Sonos Arc from a sales availability perspective. However, the Playbar will continue to receive new features and updates and continue to be a great soundbar! If you want voice, Atmos, and a more powerful speaker array then upgrading to the Arc might be the right thing for you!
5 years, 1 month ago
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Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Would these speakers work with a Bluetooth turntable (the Pro-ject essential iii Bluetooth) without cables?
A Bluetooth enabled turntable can absolutely play through the Bluetooth capability of the Sonos Move. It will not add the turntable to a greater Sonos system (as that functionality is reserved for WiFi) but it can be used in the way that you describe in the question.
5 years, 1 month ago
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Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
Is this 3.1 soundbar.
The Sonos Beam is a 3.0 sound bar in that it discretely plays the Left, Center, and Right channels. The Beam uses all of its speakers in an array to make sure that you hear sound where it is designed to come from!
5 years, 1 month ago
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Sonos Customer Care
Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.
Will this work if it is paired with a Play 5?
The Sonos Five can live on the same Sonos system and be grouped with Play:5 (Gen 2). You can not stereo pair the Sonos Five with a Play:5 (Gen 2) as the internals are different and will not allow the two to stereo pair.
5 years, 1 month ago
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Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Can it be placed in direct sunlight? Are there plastic components that could melt?
The Move is designed to be weather proof. We have tested the product to make sure that it stands the test of time whether it is the sun, the rain, or the snow!
5 years, 1 month ago
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Sonos Customer Care
Sonos - Playbar Wireless Soundbar
Make immersive, high-resolution audio an integral part of your entertainment with this Sonos Playbar soundbar. Bluetooth connectivity streams your favorite playlist wirelessly from your smart device, while automatic tuning ensures rich, detailed sound anywhere in the room. This Sonos Playbar soundbar lets you connect speakers in different rooms over Wi-Fi.
Does the Sonos speakers come with a passcode?
There is no passcode for the individual speakers. However, the app does have an account level permission that in order to make major changes to the system you must be able to log into the Sonos account.
5 years, 1 month ago
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Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Will the Sonos Arc fit the wall mount for a Playbar?
The Sonos Arc is a drastic change in size and shape from the Playbar. We have created a new mount for Arc which also has some unique functionality to tell the Arc that it is wall mounted so it can adjust the sound profile to improve its sound while wall mounted. The good news is that you should be able to use the same holes that the Playbar mount was using to save drilling extra holes into your wall.
5 years, 1 month ago
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Sonos Customer Care
Deliver crisp sound and a clean look to your entertainment setup with this white Sonos Five wireless speaker. Built-in Wi-Fi and Apple AirPlay 2 let you share your favorite playlists, while three high-excursion woofers and angled side tweeters deliver a wide range of audio enjoyment. Boasting Trueplay technology, this Sonos Five wireless speaker fills the dimensions of your space with sound.
Is there a specific wall mount that needs to be used, or can you use same wall mount as with 5 generation 1?
You can use the same wall mount as the Play:5 (Gen 2) which is physically the exact same dimensions as the new Sonos Five as the updates were all color updates and internal updates.
5 years, 1 month ago
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Sonos Customer Care
Enjoy rich audio quality with this Sonos In-Wall speaker by Sonance. Works with other Sonos components to create a complete home audio system. This Sonos In-Wall speaker by Sonance fits in most standard wall cavities, creating a seamless look for your entertainment center.
How many wall speakers can be attached the sonos amp?
The Sonos Amp supports 6 of these speakers wired in parallel as they are designed to work with the Sonos Amp. With other in wall speakers the Amp only officially supports 4 speakers.
5 years, 1 month ago
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Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Could someone please tell me whether or not the new Sonos Arc will be compatible with my 11 year old Panasonic Viera TC-P54G10 TV? Thanks!
The Sonos Arc will work with any television that can output sound through either digital optical (with the included adapter) or HDMI ARC. You would not receive Atmos through the digital optical port as that port can not send Atmos codecs. You would still receive Dolby Digital surround sound and the Arc would use the entire array of speakers to make that sound incredible!
5 years, 1 month ago
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Sonos Customer Care