Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

So if the arc operates on a different app, how is it possible it can be combined with your current Sonos speakers when they will stay on the current app?

The Arc must use the new (launching June 8th) Sonos app. There is an easy upgrade path from your current Sonos app to the new app as long as all of your current Sonos speakers are compatible with the new app. The only players that are NOT compatible with the new app are Connect and Connect:Amps that were produced prior to 2015, the Play:5 (Gen 1), and any product that was named with "ZP". If you have any of these players, they will have to stay on the S1 app and will not work directly with products that are on the new Sonos app. You can find more information on this at sonos.com/support by searching for S2.

5 years, 1 month ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - White

Enhance the audio capability of your TV with this white Sonos Beam compact smart sound bar, which features voice activation through Amazon Alexa and Google Assistant. Whether you're watching a movie or playing games, this system produces a wide spectrum of sound through four full-range woofers to fill every corner of the room. The plug-and-play feature of this Sonos Beam compact sound bar ensures easy setup.

I recently bought a Sunbrite 55” Veranda TV from Best Buy. I am not pleased with the sound at all. . Will the Sonos Beam work as a good external speaker?? I assume I can pair it with my other Sonos speakers and play music too when not watching TV.

The Beam is designed to sound great with television content but also tuned specifically for music when music is playing. You can absolutely use it to sync the audio from the rest of your Sonos system!

5 years, 1 month ago

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Sonos Customer Care

Sonos - Playbar Wireless Soundbar

Make immersive, high-resolution audio an integral part of your entertainment with this Sonos Playbar soundbar. Bluetooth connectivity streams your favorite playlist wirelessly from your smart device, while automatic tuning ensures rich, detailed sound anywhere in the room. This Sonos Playbar soundbar lets you connect speakers in different rooms over Wi-Fi.

Can the Sonos Playbar be paired with the Sonos Move?

The Playbar can be grouped with Sonos Move to play the same content, either television sound from the Playbar or any supported streaming service. The Move can NOT be used as rear surround speakers.

5 years, 1 month ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - White

Does this soundbar have a headphone jack? Where is it located? Thanks.

The Beam does not have a headphone jack. It has an HDMI output, an ethernet port, and a power output in the cable cove.

5 years, 1 month ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

I have version 11.1 What additional speakers can I buy that will connect to this

Any of the Sonos players that are currently for sale can group with the Sonos One that you own. If you are looking to create a stereo pair any other Sonos One product (Sonos One, Sonos One (Gen2), or Sonos One SL) can be used as a stereo pair with your Sonos One.

5 years, 1 month ago

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Sonos Customer Care

Sonos - Boost Wireless Speaker Transmitter - White

Enjoy reliable streaming performance with your SONOS speakers using this Sonos Boost wireless transmitter, which features 3 antennas that broadcast 360° signals through walls and ceilings for efficient long-range coverage to most rooms.

If I replace my Sonos Bridge with the Boost, what will I have to do to reset my system? And can the Geek Squad, if necessary, help me reconfigure my Sonos System?

In order to switch from a Bridge to a Boost you can follow the instructions listed here: https://support.sonos.com/s/article/3458?language=en_US#boost.

5 years, 1 month ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can the device play YouTube, Pandora or iheartradio without running it from your phone?

The Move can play content by using the Sonos App or Airplay 2 which require a WiFi connection or anything that your phone is playing over Bluetooth. The speaker itself does need an external controller (such as a phone) to function.

5 years, 1 month ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

I am just wonderin where the best place to position In a bedroom?

If they are being used as rear channel speakers for a home theater soundbar they would need to be behind you and to the left and right. If you are setting the speaker up separately to listen to content you can place it anywhere in the room! You will be prompted to use Trueplay to tune the speaker to the room which will correct for nearly anywhere you put it in your room!

5 years, 1 month ago

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Sonos Customer Care

Sonos - Boost Wireless Speaker Transmitter - White

We have an old receiver hooked up to our Sonos connect, when Sonos starts the receiver shuts off after about 5-10 mins afterwards. Was wondering if this boost device would help that?

If the receiver is turning off after 10 minutes that sounds like a setting in the receiver's options or a malfunction in the receiver.

5 years, 1 month ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

With the this work with the Sonos ones (GEN) 2??

Best Answer

Absolutely! You can group Sonos Ones in other rooms to hear television audio or they can be set up as rear channel speakers for Arc in a home theater configuration!

5 years, 1 month ago

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Sonos Customer Care