Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Can this speaker be use in damp locations such as a lanai?

The One SL is a sealed speaker and is humidity resistant so it can be used in humid locations like bathrooms. It is not designed to withstand direct contact with water, such as rain.

4 years, 6 months ago

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Sonos Customer Care

Sonos - CONNECT Wireless Streaming Music Stereo Component - White

Sonos Connect: Add new features to your old stereo or home theater equipment; use this Sonos Connect component to integrate your external amplifier, receiver or powered speaker into a wireless audio system.

I moved into a house that has built in ceiling speakers both in the house (family room, dining room and master bath) and outdoor patio. I also have a stand alone Sonos unit in the kitchen. can I connect the Sonos unit to the speakers? If so, how? Thx

To connect your existing speakers to your Sonos unit in the kitchen you would need to wire a Sonos Amp to each pair of speakers. The speakers should have standard speaker wire running from them to another area. Simply plug in the Sonos Amp to an electrical outlet, use the included binding posts to plug the speaker wire into the Amp, and then set up the Sonos Amp in your Sonos app and you will have created zones for whichever speakers you connect to the Amps!

4 years, 6 months ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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All I want to do is be able to use my old 80's stereo components (turntable, amplifier, etc) and be able to use Sonos speakers. I'm not super high-tech and just want a simple stereo system. Should I get the Connect or Port?

Both the Sonos Port and Connect will allow you to connect your stereo components to other Sonos speakers. The Port has new features, such as Airplay 2, but both will accomplish what you are looking to do!

4 years, 6 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can Sonos move be paired with Apple TV? I’d like to use for outdoor Movies at night with Apple TV and a projector.

Great question! The Sonos Move supports Airplay 2 which should allow the Apple TV to send the audio of whatever content it is playing to the Sonos Move as long as both are on the same WiFi network! That sounds like a great move night!

4 years, 6 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

How long is the included power cord?

The included power cord is 6.5 feet long. You can find 1.6 feet and 11.5 feet long power cords on bestbuy.com if you need to purchase a longer or a short cord!

4 years, 6 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.

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How do you wire 3 pair of these to sonos amp? would you have to do the pairs in series and then parallel to the other pairs?

Best Answer

Great question! These speakers are designed to be used with the Sonos Amp and while wired in parallel 3 pairs can be connected to the Amp!

4 years, 6 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

We have a Samsung soundbar. Is Sonos One compatible?

Unfortunately the Sonos One will only work as a satellite speaker or group wirelessly with Sonos Home Theater products.

4 years, 6 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Does this have Alexa built in??? It will sit next to my current alexa and I don't want them to interfere with each other.

Best Answer

The Sonos One SL does not have a microphone to receive and execute Alexa commands but you will be able to control it with your current Alexa device. This means you can control the speaker with your current Alexa device and there will not be any interference between the two.

4 years, 6 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

I purchased 2 of these speakers at Best Buy.When we connected them they would not work. I connected to my Smart Phone. Long story short we returned them got help from one of the Geeks,he said that these speakers were not Bluetooth computable is this so?PL

Sonos One SL is not a Bluetooth compatible speaker. This speaker utilizes your home WiFi connection to stream music from any of your favorite services or your locally stored content. This allows for less compressed music while removing the distractions from notifications you get when you play music over Bluetooth.

4 years, 6 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Can I pair a Sonos One (Gen 2) with an existing Sonos Play: 1 and Play 5 pairing?

Great question! Unfortunately, you can not stereo pair a Sonos One (Gen 2) with a Play:1 or a Play:5. You can group this speaker to play the same content throughout your home over WiFi as they all take advantage of the Sonos system.

4 years, 6 months ago

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Sonos Customer Care