Sonos Customer Care
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- Answer Count1555
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- First AnswerSeptember 20, 2019
- Last AnswerOctober 3, 2024
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Sonos Customer Care's Reviews
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Sonos Customer Care's Questions
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Featuring next-gen acoustics and new levels of connectivity, Era 100 transforms any room with the finely tuned stereo sound and rich bass your music deserves. Easily play all your audio content using WiFi, Bluetooth, and 3.5 mm line in. Enjoy hands-free control with your voice.
if you buy 2 ERA 100's, does one need to be hard wired, or can they both operate wireless? Also, I believe the package says the speaker is humidity resistant and that it can be used outside as long as it doesn't get wet. Is that correct?
Hi! Era 100 can be used completely wireless as long as it has an outlet to plug into for power. The speaker is made with a humidity resistant architecture which makes it perfect for bathrooms, and kitchens. It is not rated for outdoor use.
1 year, 8 months ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
My house has a pair of kilos h speakers in family room and another pair on patio ran through russound volume controls . Will 1 amp work with both pairs of speakers and russound volume controls connected
The Sonos Amp would bypass the need for the Russsound volume control. The Sonos Amp is 125w at 8ohms. So you would just need to calculate the power according to the speaker's features. More than likely, yes you would be able to run both pairs on one Amp. Keep in mind that if you do this, they will only be able to play the same thing at the same time. If you would like them separated to play different things in different rooms, you would want each pair on it's own Amp.
1 year, 8 months ago
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Sonos Customer Care
Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.
Can this be used with the Sonos Connect Amp?
If your Connect Amp was built during or after 2015 it will work. A Connect built before 2015 will only run our S1 software. Ray will only run S2.
1 year, 8 months ago
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Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
I have a receiver/amp with multiple input choices (phono, SAT, CD, Tape, etc) and several wired Klipsch speakers. I want to connect a Sonos Port Streaming Media Player to the internet via Ethernet and stream Pandora. Will this work? Any input?
The Sonos Port will work with analog in/out - digital optical and digital coax.
1 year, 8 months ago
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Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
What is the manufacturer warranty on the Sonos subwoofer (Gen 3) if I live in Florida?
All of our products come with a one year manufacturer warranty. They also include lifetime support if you need help getting it configured or troubleshooting in the future.
1 year, 8 months ago
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Sonos Customer Care
Sonos - Boost Wireless Speaker Transmitter - White
Enjoy reliable streaming performance with your SONOS speakers using this Sonos Boost wireless transmitter, which features 3 antennas that broadcast 360° signals through walls and ceilings for efficient long-range coverage to most rooms.
How do I connect sonos speakers to sonos boost? I connected the boost and added to my account, it shows in my settings but nothings connects to it..Thank you
Hello, and thank you for this question. The players are probably still looking for the wireless connection. You can either factory reset your system or, the easier way. Go to settings, system, network, update system. If this doesn't work please reach out to our support team and we can get you up and running in no time.
1 year, 8 months ago
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Posted by:
Sonos Customer Care
Featuring next-gen acoustics and new levels of connectivity, Era 100 transforms any room with the finely tuned stereo sound and rich bass your music deserves. Easily play all your audio content using WiFi, Bluetooth, and 3.5 mm line in. Enjoy hands-free control with your voice.
What is the water resistance rating if any.
There is none for Era 100
1 year, 8 months ago
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Posted by:
Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Are there Latency issues when paired to a Onkyo receiver with Dolby atmos. I would like to use them for sound in the kitchen while watching a movie approximately 30 ft. Away from movie screen?
To do this, you would need the Sonos Port tied to the Onkyo receiver. The receiver audio would be ran to an input on your Sonos Port. Then, you can group other Sonos speakers (in this case Move) with it with minimal delay.
1 year, 8 months ago
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Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - White
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Can I leave the unit place on the base, inside my house, at ALL TIMES...???
Sure can!
1 year, 8 months ago
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Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
Sonos app said to connect to Bluetooth. But it will not pair, so is there a pair mode on Sonos , if not how do I make the connection and is it compatible with nvidia sheild
Hi! Sonos Beam does not support Bluetooth. Our products that do support it are Roam, Move, Era 100 and Era 300.
1 year, 8 months ago
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Sonos Customer Care