Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Wall Mount for Arc - Black

Secure your Arc soundbar to the wall with this Sonos wall mount. The slim profile delivers a virtually seamless installation, keeping your setup close to the wall, and the included screws and mounting template allow for a streamlined entertainment area. This Sonos wall mount supports automatic EQ adjustment for optimal audio while the black finish matches the soundbars.

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The mounting hardware - screws and anchors somehow were lost prior to installation. Does anyone know the size of the screws and anchors that should be used? Thank you.

Standard M5 screws with a length of 16-18mm

1 year, 9 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Sonos move stereo pairing. How to do it? How good is it?

Thank you for your question. This is setup under the system settings, room settings, stereo pair. All you need is x2 Moves and Wifi. Should only take you about 30 seconds to do. -- You should give it a listen to find out ;)

1 year, 9 months ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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Can I plug in wired headphones to the Port?

The connections on the back of Port are analog in/out, ethernet, and digital Coax.

1 year, 9 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Keep seeing this won’t work w/ a Play 1 which is so upsetting! I love my Sonos and want another for a separate room to play the same content simultaneously. If not this one, can someone please make rec? Use Spotify premium. Don’t need voice command.

Best Answer

Thanks for your question. The Sonos One, and Play 1 will play the same thing at the same time as long as both are running the S2 software (sand colored app). They just can't be stereo paired, or used as rear surround sounds together.

1 year, 9 months ago

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Sonos Customer Care

Sonos - Roam SL Portable Bluetooth Wireless Speaker - Shadow Black

Sonos Roam SL allows the user to enjoy hours of music, radio, audiobooks, and more from all your favorite services thanks to the long-lasting rechargeable battery. Listen at home with WiFi and easily control the sound with the Sonos app, and stream with Bluetooth® everywhere else. Add more Sonos speakers around your home for multiroom listening. Everything works together over WiFi.

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Can more than one speaker be paired together?

Best Answer

Sonos Roam can bond with up to 31 other Sonos products on wifi. It can also be stereo paired on wifi as well.

1 year, 9 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Can my Google home play Sirius on this speaker?

Hi, our products are compatible with Google Home Voice assistant products for voice commands. So you can ask Google to play Sirius.

1 year, 9 months ago

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Sonos Customer Care

Sonos - 10W USB Power Adapter - Black

Use with your USB-C to USB-A cable or wireless charger. Compatible with: Sonos Roam Wireless Charger, Sonos Roam Charging Cable

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What is the voltage requirement for this product?

110v

1 year, 9 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

I am setting up the Sonos Pro-Ject turntable for my vinyl. I want to connect it to my Bose 3-2-1 series system to get more use out of the system. How would I then connect my system to sync through my existing Sonos home play bars and subwoofer.

A Pro-Ject turntable does not connect wirelessly to Sonos. It needs to be connected to a Sonos Line-in product. Those products could be, Port, Five, or Amp.

1 year, 9 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

What is the power rating in watts for this speaker? Is it adequate for a Bluetooth turntable?

Hey Dave, thank you for your question. It would be great for a bluetooth turntable.

1 year, 9 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Does the Sonus One (gen 2) have bluetooth capbility/

Thank you for your question. It does not. It does have Connectivity to multiple music services through Wifi as well as Apple Airplay 2.

1 year, 9 months ago

Posted by:

Sonos Customer Care