Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Shelf - Black

Display your speaker stylishly on this black Sonos shelf. The internal power cable storage creates a neat, streamlined display, and the mountable, reversible design lets you place it almost anywhere without taking up a lot of space. This Sonos shelf is compatible with both the Sonos One and the Sonos Play:1 speakers.

Can you choose which side your Sonos speaker is nested in?

Thank you for your question. You cannot, its just the left side.

1 year, 9 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Can I pair my sonos arc sound bar to any wireless sub woofer??

Thanks for your question. The Sonos Arc will only work with Sonos subwoofers.

1 year, 9 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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I have a 55" Samsung TV. Most sound bars are too thick or high to sit in front of my TV because they cover the eye that's needed to turn TV on, off, volumn and channel changes. My TV sits almost 2" from table top. How thick or high is this sound bar?

Best Answer

Thanks for your question. The Sonos Beam height is 2.72 inches. The Beam has an IR receiver, but not an IR repeater. Some commands that are received over IR will be sent back to the TV over CEC, assuming you're connected with HDMI-ARC and you have the TV's CEC enabled.

You may need to boost the TV up if the commands you're needing don't pass through, or you're connected using the optical connection.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Sub Mini Dual 6" Wifi Subwoofer - Black

Deepen your enjoyment of TV, music, and more with bold bass when you pair Sub Mini with Beam, Ray, One, or One SL. Place it anywhere in the room, breeze through setup with help from the Sonos app, and experience richer, more immersive sound without any buzz or rattle..

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Will this unit work if it is placed in an open cabinet-style furniture piece, or must it be placed on the floor?

Thanks for your question. It will function but for best audio results, this should live on the floor. Any subwoofer will perform optimally when not placed on a floor.

1 year, 10 months ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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Can the subwoofer be paired with the Sono model PLAYBAR?

Thanks for your question. If your Sonos Playbar is running S2 software then yes, the Sub Gen 3 can be used with it.

1 year, 10 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Can I pair this (or a different sonos speaker) with a Bose soundbar 300 for TV sound?

Thanks for your question. Sonos speakers would not be compatible with other brands soundbars. A pair of Sonos Ones can be used as surrounds with Sonos Ray, Beam, or Arc.

1 year, 10 months ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

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someone gifted me a sonos sub what do i need to connect it/use it i have a Merantz reciever and a a sony smart tv

Thanks for the question. Sonos Sub would not directly connect to either the receiver or directly to the TV. Sonos Sub only connects to a Sonos speaker. In your case, you would need to replace your receiver and speakers with a Sonos sound bar. If you only wanted to use the Sub for music playback rather than music and TV, you could but a single Sonos music speaker (One, OneSL, Five) and the Sub could connect to one of those.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Roam SL Portable Bluetooth Wireless Speaker - Shadow Black

Sonos Roam SL allows the user to enjoy hours of music, radio, audiobooks, and more from all your favorite services thanks to the long-lasting rechargeable battery. Listen at home with WiFi and easily control the sound with the Sonos app, and stream with Bluetooth® everywhere else. Add more Sonos speakers around your home for multiroom listening. Everything works together over WiFi.

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Does it come with charger Sonia speaker for $159

HI Dia, the Roam SL comes with the USB C to USB cable that is needed to charge it but you will need to connect it to a 10W charging brick. That does not come included with the product.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Wall Speakers (Pair) - White

Enjoy rich audio quality with this Sonos In-Wall speaker by Sonance. Works with other Sonos components to create a complete home audio system. This Sonos In-Wall speaker by Sonance fits in most standard wall cavities, creating a seamless look for your entertainment center.

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Can you pair these speakers for rear sound in the ceiling? I would like to use these with a sonos soundbar and sub set up. So essentially the sound bar would act as the L, R and center channel and the ceilings would be rear L and R. Thanks in advance!

Hi Zach, that is absolutely right but you would need to use a Sonos Amp to power these speakers for that configuration to work. The Sonos Amp would be connected as surround channels in the Sonos app.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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I have the sonos arc bar, gen 3 sub, and 2 sonos one gen 2, can i use this amp for this set up?

Thanks for your question. If you have all those products as a surround sound set up, you would not need an Amp for that configuration. You could use the Amp to power a separate zone on your Sonos system.

1 year, 10 months ago

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Sonos Customer Care