Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Reviews

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Sonos Customer Care's Answers

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Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Can you take a call with the speaker.

Thanks for your question Steff. You cannot answer a call with a Sonos Roam.

2 years, 3 months ago

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Sonos Customer Care

Sonos - Roam SL Portable Bluetooth Wireless Speaker - Shadow Black

Sonos Roam SL allows the user to enjoy hours of music, radio, audiobooks, and more from all your favorite services thanks to the long-lasting rechargeable battery. Listen at home with WiFi and easily control the sound with the Sonos app, and stream with Bluetooth® everywhere else. Add more Sonos speakers around your home for multiroom listening. Everything works together over WiFi.

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Is this speaker Alexa compatible?

Thanks for your question. The Sonos Roam SL does not have a microphone so you cannot speak to it. However, you could use another voice product to control the output of the Roam SL.

2 years, 3 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - White

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can this be used with my Play 1 Sonos wired speaker from many years ago? I would like to add this in a different room but play them at the same time for “surround sound”

Hi Sarah, both the Play:1 and a Sonos Move can live on the same system and play the same content.

2 years, 3 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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I have two Sonos one (gen 2) and one Sonos five. Can they be connected to my tv without a sound bar?

Thanks for your question George. You will need a Sonos soundbar or Sonos Amp if you want to connect to a TV.

2 years, 3 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black

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Can you pair a Bose subwoofer with this Sonos bar?

Thanks for your question. You cannot pair a Bose subwoofer with a Sonos soundbar.

2 years, 3 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black

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Dose this sound bar compatible with Vizio 55inch also being small will it be effective in the living room or only smaller rooms

The Sonos Beam will connect to TVs that use an HDMI ARC, HDMI eARC, or optical connection. Sonos Beam will also work well in both large and smaller rooms.

2 years, 4 months ago

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Sonos Customer Care

Sonos - Roam SL Portable Bluetooth Wireless Speaker - Lunar White

Is this Airplay 2? Sonos website says it is but I don't see it here

Thanks for your question Mike. Yes, when on WiFi the Sonos Roam SL does work with Airplay 2.

2 years, 4 months ago

Posted by:

Sonos Customer Care

Sonos - Geek Squad Certified Refurbished Ray Soundbar with Wi-Fi - Black

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Geek Squad® Certified Refurbished products.Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.

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Do you need a kit to mount to the wall?

Thanks for your question. Yes, you do need the Ray wall mount to mount this to the wall.

2 years, 4 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Does this speaker work like ALEXA with voice command? If so, what is the extent of the music library?

Hi Tony, The Sonos One does work with Amazon Alexa. There are multiple music services that you can enable both on Sonos and on Alexa.

2 years, 4 months ago

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Sonos Customer Care

Sonos - Sub Mini Dual 6" Wifi Subwoofer - Black

Deepen your enjoyment of TV, music, and more with bold bass when you pair Sub Mini with Beam, Ray, One, or One SL. Place it anywhere in the room, breeze through setup with help from the Sonos app, and experience richer, more immersive sound without any buzz or rattle..

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Can I add two sub mini’s to one system?

Best Answer

Hi John, Thank you for your question. You can add multiple Sub Minis to your overall Sonos system, however you cannot bond more than one Sub Mini to a single zone. For example, you can have a Beam in the living room with a Sub Mini and a Ray in the bedroom with a Sub Mini. But you cannot have two Sub Minis connected to the Beam in the living room.

2 years, 4 months ago

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Sonos Customer Care