Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos Customer Care's Reviews
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Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - White
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Can this be used with my Play 1 Sonos wired speaker from many years ago? I would like to add this in a different room but play them at the same time for “surround sound”
Hi Sarah, both the Play:1 and a Sonos Move can live on the same system and play the same content.
1 year, 10 months ago
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Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
I have two Sonos one (gen 2) and one Sonos five. Can they be connected to my tv without a sound bar?
Thanks for your question George. You will need a Sonos soundbar or Sonos Amp if you want to connect to a TV.
1 year, 10 months ago
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Posted by:
Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
Can you pair a Bose subwoofer with this Sonos bar?
Thanks for your question. You cannot pair a Bose subwoofer with a Sonos soundbar.
1 year, 10 months ago
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Posted by:
Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
Dose this sound bar compatible with Vizio 55inch also being small will it be effective in the living room or only smaller rooms
The Sonos Beam will connect to TVs that use an HDMI ARC, HDMI eARC, or optical connection. Sonos Beam will also work well in both large and smaller rooms.
1 year, 11 months ago
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Sonos Customer Care
Sonos - Roam SL Portable Bluetooth Wireless Speaker - Lunar White
Sonos Roam SL allows the user to enjoy hours of music, radio, audiobooks, and more from all your favorite services thanks to the long-lasting rechargeable battery. Listen at home with WiFi and easily control the sound with the Sonos app, and stream with Bluetooth® everywhere else. Add more Sonos speakers around your home for multiroom listening. Everything works together over WiFi.
Is this Airplay 2? Sonos website says it is but I don't see it here
Thanks for your question Mike. Yes, when on WiFi the Sonos Roam SL does work with Airplay 2.
1 year, 11 months ago
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Sonos Customer Care
Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Geek Squad® Certified Refurbished products.Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.
Do you need a kit to mount to the wall?
Thanks for your question. Yes, you do need the Ray wall mount to mount this to the wall.
1 year, 11 months ago
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Posted by:
Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
Does this speaker work like ALEXA with voice command? If so, what is the extent of the music library?
Hi Tony, The Sonos One does work with Amazon Alexa. There are multiple music services that you can enable both on Sonos and on Alexa.
1 year, 11 months ago
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Sonos Customer Care
Deepen your enjoyment of TV, music, and more with bold bass when you pair Sub Mini with Beam, Ray, One, or One SL. Place it anywhere in the room, breeze through setup with help from the Sonos app, and experience richer, more immersive sound without any buzz or rattle..
Can I add two sub mini’s to one system?
Hi John, Thank you for your question. You can add multiple Sub Minis to your overall Sonos system, however you cannot bond more than one Sub Mini to a single zone. For example, you can have a Beam in the living room with a Sub Mini and a Ray in the bedroom with a Sub Mini. But you cannot have two Sub Minis connected to the Beam in the living room.
1 year, 11 months ago
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Posted by:
Sonos Customer Care
Deepen your enjoyment of TV, music, and more with bold bass when you pair Sub Mini with Beam, Ray, One, or One SL. Place it anywhere in the room, breeze through setup with help from the Sonos app, and experience richer, more immersive sound without any buzz or rattle..
Can I replace my existing non Sonos subwoofer with this? I have no other Sonos in the system either.
Thank you for your question. The Sonos Sub Mini is only configurable with other Sonos products.
1 year, 11 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
I'm sure i can connect the TV and DVD player to the sonos system but is there a separate connection for a CD player via optical output? Secondly, with this system, my amp w/5.1 speaker system becomes obsolete or is there any need for the amp?
Thank you for your question. The Sonos Arc connects to a TV using either an HDMI eARC/ARC connection or using the optical adapter. Your DVD player would connect to the TV and then that sound signal would be routed to the Sonos Arc. The DVD player would not connect directly to the Sonos Arc. The Sonos Arc would also not connect to a CD player as there is only one input on the soundbar which is the HDMI eARC/ARC port. For music playback the Sonos Arc using the home's wifi to stream music content. You are correct that the Sonos Arc would replace a third-party 5.1 amplifier and speakers.
1 year, 11 months ago
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Posted by:
Sonos Customer Care