Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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can be paired with other subwoofers or do they have to be sonos

Hi John, The Sonos Sub needs to be bonded to Sonos speakers.

1 year, 10 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Hey how can I connect my sonos to my TV

Best Answer

Hi Anne, the Sonos One does not connect directly to a TV. For TV sound you would need a Sonos Ray, Beam, or Arc speaker. These products connect to the TV directly with either an optical or ARC connection.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Can I add a Sonos Arc along with my Playbar on the same TV?

Hi Paul, a Sonos Arc would replace a Playbar on a TV. They would be not able to be used simultaneously on the same TV.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Will Sonos amp with with 4 sonace ceiling speakers and a Bose sound bar?

A Sonos Amp will not connect to a Bose soundbar.

1 year, 10 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Can I connect my Sonos- One SL Wireless Smart Speaker to MY Samsung Smart TV. I am unable to do it. Can I get some help with this issue.

Thank you for your question. The Sonos One SL does not connect to a TV for TV sound. You will need a Sonos Home Theater speaker (Ray, Beam Gen 2, Arc).

1 year, 10 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

I currently have a beam gen 2 and want to add a speaker on the other side of the rooom. Is this the speaker to buy? Will it connect to the beam soundbar when I plug it in?

Hey Chris, if you added a single Sonos One to your system it would be seen as a separate zone of which could be grouped with your Beam Gen 2. If you added two Sonos One speakers you could set them both up as rear channels to your Beam Gen 2 for surround sound, if that is what you would like.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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I watch mostly TV through a streaming service, along with a few movies from Netflix or bluray/dvd. My biggest problem with my current system is muddled dialog. With a $900 budget is Beam 2 with mini sub base, or the Arc with no base a better choice?

Hey Jeff, with that budget, Beam Gen 2 and a Sub Mini may be your best bet. Also check out our Speech Enhancement feature in our app once you set everything up. It boosts all dialogue on top of the amazing sound the Beam Gen 2 will offer.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Roam SL Portable Bluetooth Wireless Speaker - Shadow Black

Sonos Roam SL allows the user to enjoy hours of music, radio, audiobooks, and more from all your favorite services thanks to the long-lasting rechargeable battery. Listen at home with WiFi and easily control the sound with the Sonos app, and stream with Bluetooth® everywhere else. Add more Sonos speakers around your home for multiroom listening. Everything works together over WiFi.

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How many Watts is it?

Thanks for your question. We do not share how many watts our speakers are. With that being said, the Sonos Roam is very loud for its size. For even louder sound, the Sonos Move would be best.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Can you take a call with the speaker.

Thanks for your question Steff. You cannot answer a call with a Sonos Roam.

1 year, 10 months ago

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Sonos Customer Care

Sonos - Roam SL Portable Bluetooth Wireless Speaker - Shadow Black

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Is this speaker Alexa compatible?

Thanks for your question. The Sonos Roam SL does not have a microphone so you cannot speak to it. However, you could use another voice product to control the output of the Roam SL.

1 year, 10 months ago

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Sonos Customer Care