Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Beam (Gen 2) - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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Can you turn off/disable the Alexa voice recognition on this speaker? I have an Amazon Echo device that I use as my primary in the same room, and I prefer to keep it that way. Any clarification would be greatly appreciated!

Thanks for the question. Voice on this product is completely optional. It only is active if you enable and log into a voice platform. If you dont wish to use voice then skip that part of set up and you are good to go.

1 year, 11 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

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I intend on plugging this speaker into the eARC port on my tv. Is there any benefit to using an HDMI 2.1 cable over the HDMI 2.0 cable that comes with the sound bar?

Best Answer

Thank you for the question. The cable that comes in the box will provide the Beam Gen 2 with speed needed to provide Dolby Atmos from a TV to the speaker.

1 year, 11 months ago

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Sonos Customer Care

Sonos - Sub Mini Dual 6" Wifi Subwoofer - Black

Deepen your enjoyment of TV, music, and more with bold bass when you pair Sub Mini with Beam, Ray, One, or One SL. Place it anywhere in the room, breeze through setup with help from the Sonos app, and experience richer, more immersive sound without any buzz or rattle..

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Do you need one or two speakers to work with a stereo system?

Sonos Sub Mini will bond with any Sonos powered speaker for the exception of Roam and Move. It could be a single speaker, a stereo pair, or a Sonos home theater configuration. This Subwoofer will not connect to a third-party amplifier.

1 year, 11 months ago

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Sonos Customer Care

Sonos - Sub Mini Dual 6" Wifi Subwoofer - Black

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I keep reading the specs for this new unit, but I can't find any information about humidity resistance. I've got two Sonos 1's on my covered patio and they've worked great for years, but I'd like to add this new sub just to give better bass in this area.

Thanks for your question. Sonos Sub Mini does not have the humidity rating Sonos One does. I could be used in the space but we do not recommend leaving it in any inclement weather or environments.

1 year, 11 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

I have goodwifi and I want to put 1 in the garage, 1 in living room and 1 on back patio for a party. Will these work? or better one to look at? How far will they reach if all are connected to wifi? Can I use with iTunes?

Hi Leah, thank you for your question. If you have wifi coverage in all those areas you can absolutely have one in each area. It will all come down to the wifi coverage. You can use it with iTunes music from a computer by downloading the desktop controller on Mac or PC, but if you are looking to use stored music from your Apple device you can use Airplay to send audio to the speakers. Enjoy!

1 year, 11 months ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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Can I pair 4 fives ? I want each set of 2 to be stereo pared.

Thanks for your question, You can absolutely stereo pair two Sonos Fives. You can also have two sets and have them both play the same or different things.

1 year, 11 months ago

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Sonos Customer Care

Sonos - Shelf - Black

Display your speaker stylishly on this black Sonos shelf. The internal power cable storage creates a neat, streamlined display, and the mountable, reversible design lets you place it almost anywhere without taking up a lot of space. This Sonos shelf is compatible with both the Sonos One and the Sonos Play:1 speakers.

How much weight does the shelf hold?

This shelf is designer to hold up to 8lbs (3.6kg)

2 years ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Can this speaker work with Google Nest Hub displays?

Thank you for your question. The Sonos One SL has the ability to be controlled via Google Assistant on a Google Nest Hub.

2 years ago

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Sonos Customer Care

Sonos - Ray Soundbar with Wi-Fi - White

Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.

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I purchased 2x Sonos SL One Gen2 speakers, didnt realize that you also need a Sonos soundbar to sync with my Samsung TV. I read that the Beam will work via "e ARC" but see the Ray only connects via Fiberoptic. Is there a difference or preference?

Thanks for your question! A Sonos soundbar is needed for a TV connection, and the Beam or Ray are both great options. The sound difference between the two are sound quality and volume. The Beam will be great for medium to large rooms where the Ray is great for smaller listening environments. It all depends on your budget and what size of experience you are looking to have.

2 years ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

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Connection Help for Outdoor Covered Patio: I bought the Beam(Gen 2) to mount underneath a TV, along with the Sonos Amp and Ceiling Speakers. The Amp will be inside. Will Beam connect/sync with the Amp through the app or do I need to somehow connect it?

Thank you for your question. The Beam will speak wirelessly to the Amp when used as rears through a WiFi signal that the Beam will produce. This signal does not work at long distances. If the Beam and the Amp are within 10-15 feet of eachother it should work wirelessly. If not, both the Beam and the Amp will need to be hardwired using ethernet cables back to the network.
If setting it up wirelessly can work, the bonding of theses players together as a home theater system is done in the Sonos app.

2 years ago

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Sonos Customer Care