Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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Am I able to connect a after market subwoofer.

Thank you for your question. Sonos Port does not connect to any subwoofer as it is a streaming device.

2 years ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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What are the dimensions

15.3 x 15.8 x 6.2" / 38.9 x 40.1 x 15.7 cm

2 years ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Does the SONOS-ONE connect to a Smart TV to improve the sound? Is Bluetooth needed?

Thank you for your question. Sonos One does not connect to a TV. The best products to connect to a TV are Sonos Ray, Beam, or Arc.

2 years ago

Posted by:

Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way Outdoor Speakers (Pair) - White

Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.

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Can I connect indoor and outdoor speakers to the same AMP and then use the app to choose which speakers are "on" and playing the sound?

Thank you for your question. A single Sonos Amp only controls one stream and volume level, no matter if you connect a single or multiple pairs to it. In order to have independent control you would have to use a separate Amp for each zone.

2 years ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Can the Sonos Amplifier be controlled by a Harmony remote?

The Sonos Amp has an IR sensor that can be controlled by any IR based remote. Some Harmony remotes have both IR and networked based control, which can control Sonos.

2 years ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

bluetooth capacity?

Sonos One does not have Bluetooth connectivity, only WiFi and Airplay 2. For a product with both Wifi, Airplay 2, and Bluetooth please explore Sonos Move or Sonos Roam.

2 years ago

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Sonos Customer Care

Sonos - Roam Wireless Charger - Black

Effortlessly charge your portable speaker with this custom-designed magnetic wireless charger.

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Does this work with the silicon roam protective case sold on Amazon?

Sonos does not produce a first party silicon case and cannot guarantee its compatibility with a non-endorsed third party accessory.

2 years ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Does Sonos ONE work with enterprise wifi? My Sonos Play 1 cannot connect to our enterprise Wifi, so I’m looking for something that will work.

Thank you for your question. Sonos products require specific configurations to be done on enterprise wifi systems to function. Certain permissions would need to be enabled from a network admin to Sonos products to connect.

2 years ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Will thecSr. Work with my built Adonis speakers?

Thank you for the question. The Sonos Arc will connect to a TV with an eARC or ARC HDMI connection. It will work wirelessly with other Sonos products depending on the model.

2 years ago

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Sonos Customer Care

Sonos - Ray Soundbar with Wi-Fi - Black

Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.

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Will this speaker work with an older UHD model Samsung for TV volume. I hate adding yet another remote simply for sound volume.

Thank you so much for your question. I can't speak on a specific model, but any IR remote can be programed easily to control Sonos Ray, with the press of a single button during set up. Some Bluetooth remotes from TV companies may have a setting that can be adjusted within the TV settings to turn on IR functionality from the remote.

2 years ago

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Sonos Customer Care