Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Does this need plugged in all the time in order to stream via wifi? Or, can it still be connected to wifi while running of battery?

Great question. Roam can connect to wifi regardless. It only goes on bluetooth if you want it to. We recommend wifi over bluetooth anytime wifi is available wether it's charging or not.

2 years, 1 month ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Hi, I would like to purchase two speakers to play simultaneously in different rooms. Will I be able to do this with these speakers. If so, I will need step-by-step instructions for doing so. Thanks.

Thanks for your question. Yes, our speakers give you the ability to stream the same thing for up to 32 speakers on one wifi network. Or, different things in different places if you'd like. Our app is very intuitive and guides you through the set up process of your products.

2 years, 1 month ago

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Sonos Customer Care

Sonos - Geek Squad Certified Refurbished One (Gen2) Wireless Smart Speaker with Amazon Alexa Voice Assistant - White

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Enjoy room-filling sound while playing your favorite tunes with this refurbished Sonos One Gen 2 speaker. The mid-woofer and tweeter provide crisp, powerful sound, while Amazon Alexa and an integrated microphone let you start and control music playback hands-free. This Sonos One Gen 2 speaker has a compact design for fitting into tight spaces easily.

When you place one in each room does each speaker get both left and right channels?

When on speaker is in the room, the One is mono. You can put two in the room, and set them up as a stereo pair so that each one is a channel if you'd like!

2 years, 1 month ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - White

Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.

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Can I use my Sonos Beam as my rear surround speaker with my Arc?

You cannot. We would recommend x2 Sonos One SL's as surrounds for your Arc!

2 years, 1 month ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Will Sonos one pair with the Sonos Five?

They can be grouped together to play the same thing at the same time. They cannot be stereo paired together for left and right audio, though.

2 years, 1 month ago

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Sonos Customer Care

Sonos - Long Straight Power Cable for Five, Beam, and Amp - White

Enable new placement possibilities of your Five speaker with this white Sonos power cable. Its 11.5-foot length provides plenty of reach to an electrical outlet.

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Does this work with the Ray soundbar?

It does :)

2 years, 1 month ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Will these speakers pair with the Sonos Beam (Gen 2) Model # BEAM2US1BLK ?

Yes!

2 years, 1 month ago

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Sonos Customer Care

Sonos - Ray Soundbar with Wi-Fi - Black

Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.

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Will this connect to the Apple TV device via Airplay, or is there another way to connect?

Thanks for your question. The Sonos Ray plug into the tv you're watching via optical cable. So there's two cables. A power cable, and an optical cable.

2 years, 1 month ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Will this speaker connect to Sonos port ?

Thanks for your question! Yes, all of our speakers can be grouped to play the same thing at the same time if you'd like. You can have up to 32 of our products on one wifi network.

2 years, 1 month ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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I have a Bose Lifestyle T20 Home Entertainment System with wireless surround sound speakers with a Panasonic smart TV. I am moving and would like to know if this can be integrated (and how) with new multi-room Sonos Wireless Smart Speaker system.

Thank you very much for your question. Our products don't integrate with any other brand's wireless products as we have many patients on hour our technology works to make it consistent and worry free. Our products work by downloading our free app, plugging the products into the wall (and Tv if applicable) and walking through the set up in our app. The app is where most of the magic happens!

2 years, 2 months ago

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Sonos Customer Care