Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

If I airplay to the sonos one sl with my iPad will it remember to always play sound through the sonos?

Thank you for your question! You will have to reconnect your iPad to the One SL occasionally.

2 years, 4 months ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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Does any smart device, (smart TV remote) work with the Sonos 5 ?

Our app works with Android, and IOS devices!

2 years, 4 months ago

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Sonos Customer Care

Sonos - 11.5' Power Cable for One and Play:1 - White

Lengthen the reach of your speaker to an electrical outlet with this 11.5-foot Sonos power cable. Its white finish color matches your Play:1 unit and provides a precise fit.

Will this also work for the Sonos Beam Gen 2?

It will not.

2 years, 4 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I have 2 sonos 5 speakers, set up in stereo mode for music only(not TV) Can i use an arc as an additional speaker to help fill the room with sound? Will it effect the stereo sound that i enjoy? Will the arc add mid range and higher frequency sound?

Thank you for your question. We would really only recommend adding Arc if you want Tv sound. Your Sonos 5's would be enough sound for music. We'd recommend adding a Sub to your stereo pair 5's instead. Not only will you have deeper bass, but it will free up the mid and high speakers to do only what they're supposed to be doing and because of that you'll have even deeper, richer, and louder sound!

2 years, 4 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Is it bad to leave (store) the Move on the charger?

Nope!

2 years, 5 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Is this 2 speakers or 1? Under specs is says 2

Great question. Move is one product with 2 speakers in it. A tweeter and a long-throw mid woofer.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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I have the Playbar, 2 ones, the Move and the sonos sub, I want to connect my wired outdoor speakers to work with the system. I now have them connected to a Denon receiver. Would the Sonos amp work or would you recommend the Port?

You could use the Sonos Amp if you want. If you already have a receiver, then you might as well use a Port, but if you think down the road you might want to have a smaller footprint then you can replace the receiver with Amp.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I just purchased the arc and the subwoofer. Is it practical to purchase 2 sattelite speakers or just keep the sound bar and sub woofer.

Thanks for your question. It depends on the experience you want. Arc has side firing speakers that create surround sounds. The benefits to having physical surrounds added would be that the surrounds that Arc produces would be sent to the surround sound speakers instead of coming from Arc. Which would free up Arc to work on just front sounds making them even more detailed and nuanced. The other benefit would be if you have a large space to fill with sound. Our recommendation would be Sonos One SL in most cases, but you can use One, Five, or even Amp as rears if you want.

2 years, 5 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

I am trying to connect it with my Sony TV, but so far no success. It is not picking up on BT. Can you share information how to connect them with Sony TV. thanks

Hi, and thank you for reaching out. The Sonos One SL does not have bluetooth. The only products we sell that can be connected to your Tv for audio must be wired to the tv, and then you can send the sound from one of our Home Theater products (Arc, Beam, or Amp) to the Sonos One SL wirelessly. We're sorry for the inconvenience. Feel free to head over to Sonos.com/support where we can help you with whatever else you may need help with.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Is this wireless or is there a power cord that has to be connected to the TV. I have a 65" TV mounted to the wall and I did not want cords hanging from the TV to the soundbar. Also can this be mounted to the wall? Does it come with the mounting hardware?

Thank you for your questions. Arc plays music, and send surround sound wirelessly. However, wireless audio transmissions, and power are not really a thing yet. So Arc does need to plug in for power and one cable to the wall. There are kits you can buy that are like plastic tunnels (for lack of better word) and stick to the wall, and have a cover to hide the cables. You can paint over them, too. There are also many in-wall power kits too. Let us know if you need anything else.

2 years, 5 months ago

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Sonos Customer Care