Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
Is this a Gen 1 or Gen 2 speaker? I have Sonos Connect 1
Hello! Thank you for your question. The One SL is compatible with Sonos S1 and S2 software. Sonos recommends using the Sonos S2 software platform if possible as it contains the latest software upgrades, features, and experiences.
2 years, 5 months ago
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Posted by:
Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
Does this sonos product pair with the Apple iMac? I want to increase my sound when live streaming as well as when I am listening to music.
Roam can play your iMac's audio through Airplay 2 or bluetooth.
2 years, 5 months ago
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Posted by:
Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - White
Enhance the audio capability of your TV with this white Sonos Beam compact smart sound bar, which features voice activation through Amazon Alexa and Google Assistant. Whether you're watching a movie or playing games, this system produces a wide spectrum of sound through four full-range woofers to fill every corner of the room. The plug-and-play feature of this Sonos Beam compact sound bar ensures easy setup.
Can i connect the Beam to my Bose surround sound?
Hi, and thank you for your question! No, you cannot connect the two.
2 years, 5 months ago
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Posted by:
Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - White
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
The specs say there are 2 speakers, 1 Tweeter, and 1 Woofer. Are the Tweeter and Woofer the 2 speakers? Or are they in addition to the 2 speakers? I am a rookie, please explain.
Hi, thank you for your question! There are two powered drivers (or speakers) in the Sonos Move. A tweeter and a long throw mid woofer. The mid woofer is a mid range speaker that's designed to also hit lower frequencies of sub woofer. So 2 total speakers making sounds. We hope this helps!
2 years, 6 months ago
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Posted by:
Sonos Customer Care
Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
I currently use sonos sound bar and sub for my tv set up. Can I hook up the ceiling speakers to the existing system via bluetooth? Can the sonos amp be connected so that it is all in one system?
Hi, and thank you for your questions. Only our portable products have bluetooth. You can use the the Amp as rears with in ceiling speakers to work with your home theater set up.
2 years, 6 months ago
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Posted by:
Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
does this unit answer phone calls?
Thank you for your question. It does not answer phone calls.
2 years, 6 months ago
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Posted by:
Sonos Customer Care
Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.
dimension of sonos arc sound bar
Available in the product page under "specifications" -> "Dimensions"
2 years, 6 months ago
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Posted by:
Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
I housed my AMP in an open media shelf connected to a surge protector. It worked fine for a year but all of a sudden won't turn on. It's now out of warranty by 1 month and I have to get a new amp? So frustrated and very nervous to buy Sonos again.
Hi, please feel free to reach out to us. You can reach out the way you prefer at Sonos.com/support
2 years, 6 months ago
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Posted by:
Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
(REVISED) I want to use my receiver's HDMI (monitor) output as the sound source for the Beam. I cannot use the receiver's HDMI ARC connection - that goes to my TV. Will this work and does the BEAM have an HDMI input?
Port also allows you to go the other way. there's analog input and output. So, for this you would plug receiver analog into the input of Port and group the Beam.
2 years, 6 months ago
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Posted by:
Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
I want the sound source for the Beam (Gen 2) and other Sonos speakers to be my receiver (which has Dolby Atmos & 9.2 channel capability). According to the specs, there is no HDMI input on the Beam. How do I connect my receiver's HDMI output to it?
Hi, and thank you for your question. Beam is designed to be our sound system for your tv. If you'd like to play the same thing through your receiver, you can with the Sonos Port. It will allow you to group them together wirelessly to play the same thing at the same time.
2 years, 6 months ago
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Posted by:
Sonos Customer Care