Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

does it have toss link input?

Thank you for your question. No.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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I want to connect my eco x gear Bluetooth speaker how would I do that with this product if it’s possible.

Thanks for the question. Sonos Port does not have bluetooth. You could line in if your speaker has auxiliary ports or analog on the back.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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Can the Sonos Sound Bar (gen 2) connect to my Polk wireless sub-woofer?

Thank you for your question. No it cannot. We have a proprietary, patented way to efficiently send signals for sound over wifi which no other company has. We also cannot control the crossover of the Polk so we can't ensure that your experience would be great. Therefore you can't connect the two. Great question though, thank you for asking!

2 years, 5 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Hello is this compatible with SONOS SUB (GEN3) US (BLACK) and 6411129 Sonos Arc soundbar?

Great question! Yes, all of our products are compatible with Sub except for Move, Roam, and Port.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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I currently have 3 Amazon Alexa's paired playing SiriusXM but the sound is well......not good. How much of an improvement is the sound of this compared to Alexas?

Hi, and thank you for your question. We would recommend heading in for a demo to hear for yourself! :) - We use class D amplifiers that are incredibly efficient, and well as the ability to Trueplay tune with an iOS device that tunes your Sonos speakers to the environment of the room. Not to mention we are a speaker company that is obsessed with brilliant sound!

2 years, 5 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.

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What size speaker hole do I need to cut for these speakers? Also what size grill is needed for these speakers?

Thank you for your question. The speakers come with cardboard cut outs so that you can pencil before you start cutting.

2 years, 5 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Do you need to press a button to have it ready to pair to a phone or a computer? I'm wondering if I can put it on top of a hutch and control from my phone. Can you just leave it "on?"

Thank you for your question. After the initial set up no button press is needed. Your Sonos will always stay on and be ready to play tunes when you are.

2 years, 5 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Does this pair with the Sonos Beam and Sonos Arc?

Hello! Two Sonos One (Gen 2) speakers can be used as rear speakers with the Sonos Beam or Sonos Arc. A single Sonos One (Gen 2) can be used for music in a separate zone and can be grouped with a Beam or an Arc so they can play the same content.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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What is the max amount of sonance speakers that you’re able to connect to the amp?

Sonos Amp can connect to up to four, 8 ohm speakers at one time. If you are connecting the Sonos by Sonance speaker line to the Sonos Amp, you can connect up to six speakers. The Sonos by Sonance speaker line up has specific features that allows six identical models (in-ceiling, in-wall, outdoor) to a single Amp. This feature is only available with this line of speakers.

2 years, 5 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Can I add an external sub to the ARC other than a Sonos? I have a 10" Klipsch sub that I would like to use...is that possible?

Hello! Thank you for your question. Sonos Arc does not have a wired subwoofer out, therefore cannot be connected wired to a third-party subwoofer. Sonos Arc can connect wirelessly to the Sonos Sub.

2 years, 5 months ago

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Sonos Customer Care