Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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If I connect book shelf speakers to the sonos amp, can I pair a sonos arc at a later time on the same amp?

Thank you for your question! You can add Arc later and group them to play the same thing at the same time. Either Tv audio or whatever is playing from the Amp. You can also use the Amp as rears if you would like just keeping in mind that the those bookshelves now act as rears with Amp and no longer will be their own rooms if you use them as rears.

2 years, 7 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - White

Enhance the audio capability of your TV with this white Sonos Beam compact smart sound bar, which features voice activation through Amazon Alexa and Google Assistant. Whether you're watching a movie or playing games, this system produces a wide spectrum of sound through four full-range woofers to fill every corner of the room. The plug-and-play feature of this Sonos Beam compact sound bar ensures easy setup.

Is this a GEN 2 bar?

This is the first generation.

2 years, 7 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can you charge and play at the same time

Absolutely!

2 years, 7 months ago

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Sonos Customer Care

Sonos - Long Straight Power Cable for Five, Beam, and Amp - White

Enable new placement possibilities of your Five speaker with this white Sonos power cable. Its 11.5-foot length provides plenty of reach to an electrical outlet.

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Will this work with the Sonos Playbar?

Unfortunately it won't. However, we do sell a power cable for Playbar on our website in he accessory section under cables and chargers.

2 years, 7 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - White

Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.

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Is the Sonos arc sound bar with the sub and surround speakers built to last? I have had my Bose system for 15 years and it’s about time to upgrade.

We build our products with longevity in mind. We even update them frequently so the speaker you take out of the box is better 15 years later, than the day you bought it.

2 years, 7 months ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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Can I connect a dj mixer output to Port so that the audio coming from the dj mixer is sent to other Sonos wireless speakers, like Sonos One?

As long as that mixer has analog (red + white) output to plug into Port, yes!

2 years, 7 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.

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Can these be installed in a drop ceiling? If so, is there a bracket that is recommended for it?

We would not recommend installing it in drop ceiling.

2 years, 7 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Can I connect Sonos - one SL to a 5g network

If by 5g you mean cellular network? Technically yes however, we don't recommend it.

2 years, 7 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Do I need a Sonos subscription to use these speakers via their app?

Nope! No subscription on our end unless you want to subscribe to the premium version of our Radio service (free version available when the app is downloaded)

Only other subscriptions would be to whatever music services you're subscribed to.

2 years, 7 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

I have a Sonos One SL, and I lost the Quick Start Guide. Where can I get another one so I can set up my Sonos? Thank you

HI, you can Google search "sonos quick start guide" and everything you would need is on the first option.

2 years, 7 months ago

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Sonos Customer Care