Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Can I use this amp for surround sound for my TV? We will have a pair of built in Sonos speakers in the ceiling and a pair in the wall on either side of the tv. If so how many more individual Sonos speakers will I be able to “hook” up to this amp?
Hi, and thank you for your question. Yes you can! If you would like surround sound to both pairs of speakers then you'll need an Amp for each pair. They can be set up in the app to work as surround sound. If by "hook" you mean group together to be a part of your overall home sound system throughout the entire house, you can have up to 32 Sonos products on 1 wifi network.
2 years, 7 months ago
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Posted by:
Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
What would you suggest for a Sonos solution to surround sound in one room, and then whole house surround (4-5 more speakers) elsewhere?
Hi, and thank you for your question! The beauty of our products is that you can build it however you want. Things to consider when choosing Home Theater:
- Epic Home theater experience? Arc
- Great sound in a small design? Beam
- Do I want to take listening to the next level? Yes? Add Sub.
- Sonos One SL's should be just fine for surrounds.
As far as speaker in the other rooms:
- Ultimate speaker for music performance? Sonos 5
- Something that sounds great but doesn't take up too much space? Sonos One/One SL
- I want to hear the nuances with my sound and great bass? Sonos 5
- Looking for a speaker for background music that I'll be impressed with? Sonos One/One SL
We hope this helps. We would encourage you to head into your local Best Buy to consult with one of their employees as they can ask many follow up questions that will help you decide.
- Epic Home theater experience? Arc
- Great sound in a small design? Beam
- Do I want to take listening to the next level? Yes? Add Sub.
- Sonos One SL's should be just fine for surrounds.
As far as speaker in the other rooms:
- Ultimate speaker for music performance? Sonos 5
- Something that sounds great but doesn't take up too much space? Sonos One/One SL
- I want to hear the nuances with my sound and great bass? Sonos 5
- Looking for a speaker for background music that I'll be impressed with? Sonos One/One SL
We hope this helps. We would encourage you to head into your local Best Buy to consult with one of their employees as they can ask many follow up questions that will help you decide.
2 years, 7 months ago
by
Posted by:
Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
My smart TV is optical audio output only. So does that render the Dolby useless?
Thank you for your question. Sort of. Optical still support Dolby 5.1 - However, if you're referring to Dolby Atmos, yes. Dolby Atmos can only be passed through Tvs with eARC and compressed versions can be passed via standard ARC.
2 years, 7 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Hi, I have a Samsung QN85 model that has eARC HDMI input. Few online forums mentioned there is a compatibility issue with Sonos and Samsung eARC. Can you please let me know if this issue is resolved? If so, I am very much looking forward to buy Sonos.
Hi, and thank you very much for your question. As far as we are concerned the issues has been resolved. Both us and Samsung have launched firmware updates addressing this.
2 years, 7 months ago
by
Posted by:
Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
Can I play streaming radio stations through the sound bar? Other than ones on TuneIn
Hi, yes Sonos Radio is available through Sonos. It give you access to 10's of thousands of radio stations from across the globe as well as stations curated to hear the music that you're in the "mood" to listen to.
2 years, 7 months ago
by
Posted by:
Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White
Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.
Hi, can this speaker be connected to a Vizio soundbar that we already have?
Unfortunately no. Only our soundbars and Amp are designed to be plugged into the tv.
2 years, 7 months ago
by
Posted by:
Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Can I use the amp to plug my turntable into it so I can play through the Sonos speaker , or do I I need a separate amp as well
Thank you for your question! Yes you can plug your turntable into Amp. Keep in mind you may need a phono pre amp to do this. You also may not, it just depends on your turntable. You can then group other Sonos speakers to play that record throughout your home. The nice thing about Amp is that you can plug speakers into it and play that record in that room as well. However, if you don't want to put speakers in that space, we would recommend Port. It would give you the same ability to plug in a turntable and play it through other Sonos speakers wirelessly and it's less expensive. However, you cannot plug other 3rd party speakers into it like you can with Amp.
2 years, 7 months ago
by
Posted by:
Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
Will it work with existing speakers that are not Sonos ?
Thank you for your question. No this product is designed to work only with other Sonos products.
2 years, 7 months ago
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Posted by:
Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
If streaming Apple Music from my phone (assuming via AirPlay2) to the Port, is the streaming done on the Port (like a Chromecast) or on my phone? Asking because of spotty wifi service on edges of my property.
The stream would be coming from your phone, and going to the Port. So a spotty wifi connection could cause issues.
2 years, 7 months ago
by
Posted by:
Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
I have a Sonos ARC attached to my TV and a Sonos Port that allows my CD player to play thru ARC Sound Bar. It is located in my family room. I need to be able to get the music outside. Will the Roam allow me to sync up to either the port or ARC?
Yes, Roam can group with Port and Arc.
2 years, 7 months ago
by
Posted by:
Sonos Customer Care