Sonos Customer Care

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September 20, 2019
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Sonos Customer Care's Answers

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Sonos - Beam (Gen 2) - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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Can I use my current sub with it?

If you have a Sonos Sub, yes!

2 years, 8 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I recently purchased the OLED83C1PUA and was wondering if there is still the update issue with the Sonos Arc where you are not able to take full advantage of the Dolby Atmos.

There is no known issue at this point. We would recommend making sure that the Tv is set to push out Dolby Atmos, the device you're streaming with is designed to send out Atmos, and that the programming you're watching is in Dolby Atmos.

2 years, 8 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Wall Speakers (Pair) - White

Enjoy rich audio quality with this Sonos In-Wall speaker by Sonance. Works with other Sonos components to create a complete home audio system. This Sonos In-Wall speaker by Sonance fits in most standard wall cavities, creating a seamless look for your entertainment center.

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Can you recommend someone to do the professional installation?

Geek Squad does professional installation and can be reached at 1800 geeksquad

2 years, 8 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Does this pair well with the QN900A Samsung Neo QLED 8K TV (2021), will it get full Dolby Atmos?

As long as the tv has eARC you will get Atmos. Keeping in mind the tv needs to push out atmos, the device you're streaming from needs to push out atmos, and what you're watching, of course needs to be in atmos.

2 years, 8 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Can I pair this with a smart TV?

No, you need one of our home theater products to pair with the tv.

2 years, 8 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Can Gen 2 sonos one connect to sonos arc wirelessly?

It can! As a surround sound speaker (x2 needed) or grouped together to play the same audio!

2 years, 8 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

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Is there a way to hang or clip the Sonos Beam to the bottom of a Samsung wall mounted tv?

We do have a wall mount designed for Beam, as well as third party companies make them. Just search "Beam wall mount". Beam G1 & G2 have the same physical footprint so you can use any of the mounts made for Beam.

2 years, 9 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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I currently have a Sony Smart TV Connected to sonos beam, sonos wireless sub (gen 2) and sonos wireless (gen2) speakers, How do I connect a sonos wireless Amp 2.1 to the above devices.in order to achieve a desirable HIFI. thank you.

Thanks for your question. You have everything you need for wireless surround sound. The Beam is the front, and the Sonos Gen 2 (which I'm assuming are Sonos One Gen2 you're referencing) can all be paird together. Go into the room settings for your Beam and you'll see an option to add surround and add sub.

Amp would only be needed if you had a pair of passive speakers you wanted to turn into speakers that have Sonos capability.

2 years, 9 months ago

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Sonos Customer Care

Sonos - Playbar Refurbished - Black

Transform your movie and music experience with this refurbished Sonos Playbar soundbar. The adjustable bass and treble controls enable customization, while three tweeters and six mid-woofers deliver powerful, well-balanced sound. This Sonos Playbar soundbar has side panel buttons and LED lights for adjusting settings easily, and Wi-Fi connectivity lets you stream audio smoothly.This product has been refurbished. Learn more.

Can you connect two Sonos subwoofer to it?

As long as one of those subs is a gen 3 subwoofer.

2 years, 9 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.

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Will my Sono's Arc power the Sono's Architectural Ceiling Speakers?

You will need the Sonos Amp to power in ceiling speakers to pair it with Arc.

2 years, 9 months ago

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Sonos Customer Care