Sonos Customer Care

Sonos Customer Care's Stats

Reviews

Review Count
0
Helpfulness Votes
0

First Review
None
Last Review
None
Featured Reviews
0
Average Rating
0

Reviews Comments

Review Comment Count
0
Helpfulness Votes
0

First Review Comment
None
Last Review Comment
None
Featured Review Comments
0

Questions

Question Count
0
Helpfulness Votes
0

First Question
None
Last Question
None
Featured Questions
0

Answers

Answer Count
1553
Helpfulness Votes
859

First Answer
September 20, 2019
Last Answer
September 26, 2024
Featured Answers
0
Best Answers
129

Sonos Customer Care's Reviews

Sonos Customer Care has not submitted any reviews.

Sonos Customer Care's Questions

Sonos Customer Care has not submitted any questions.

Sonos Customer Care's Answers

<<prev 1 ... 52 53 54 55 56 ... 156 next>>

Sonos - Geek Squad Certified Refurbished One (Gen2) Wireless Smart Speaker with Amazon Alexa Voice Assistant - White

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Enjoy room-filling sound while playing your favorite tunes with this refurbished Sonos One Gen 2 speaker. The mid-woofer and tweeter provide crisp, powerful sound, while Amazon Alexa and an integrated microphone let you start and control music playback hands-free. This Sonos One Gen 2 speaker has a compact design for fitting into tight spaces easily.

Hi,. Is the Sonos-One (Gen2) speaker a current model ?

It is

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Is this Sonos One speaker compatible with the first generation Sonos speakers?

Here's an article on our s1 vs s2 compatibility.

https://support.sonos.com/s/article/4786?language=en_US

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - 11.5' Power Cable for One and Play:1 - Black

Provide plenty of leeway from your Play:1 speaker to an available outlet with this Sonos black power cable. It provides a precise fit and its 11.5-foot length expands placement options.

Is this cord polarized?

Yes

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

I want to play my iTunes play lists from my iPhone and my Dell laptop running windows 10. I don’t have any music subscriptions and I don’t need smart speaker capability. Are these a good choice? I tried Echo 4th generation and couldn’t get them to work.

Hi, and thank you for asking this question. If you're able to put your music on a networked drive, or a service like Plex we can play your itunes library song. We no longer support the itunes library directly so if you're hoping to do that, we aren't the best option for you.

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Does the Sonos One or Two allow one to install Alexa on it so I can use it in the kitchen to set Timers, ask questions, etc…?

Hi, and thank you for your question. We're not sure what you mean by "Sonos 2", but Sonos One has voice microphones built in, so you can sign into Alexa (or Google) to do the things you're asking about specifically and most of what Alexa can do in general.

If you purchase one of our product without mics built in (ie Sonos Five) you can tie in your Alexa device like an Echo Dot to it and use that to control your Five with your voice.

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

See all Q&A for this product

How many devices (example - iPhone) can stay paired with the speaker at the same time?

You can have up to 100 controllers on a single house hold.

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Is Alexa still available on Sonos speakers?

Yes, our products that have voice assistant mics built in support Alexa. We also have the ability to pair with Alexa devices so you can use them to control Sonos. Example: Using your Echo Dot to tell your Sonos 5 what music to play. *You cannot group Sonos and Alexa products to play the same sound at the same time.*

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Can the Sonos Roam be connected to a Bluetooth turntable?

Best Answer

Theoretically yes, it could.

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

I'm hoping that if I buy this, I could pair this with my Sonos 5 Play. Then it could also pair with my other Alexa devices. Then I can play my music everywhere. Could this work?

Hi, you can group this with your Sonos 5 to play the same songs in both places at the same time. Our products will not pair sound with Alexa, however you can use your Alexa devices to control the music playing through our speakers.

2 years, 9 months ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can I disable the Sonos Move from Alexa and google assist?

You can. There's a button that disables the voice assistant. Worth noting if you never set that feature up, the mics never turn on.

2 years, 9 months ago

Posted by:

Sonos Customer Care