Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

if I do not want to keep recharging the roam (use it more like a stationary speaker), can I use the included USB cord to plug into the wall so it has constant power to the device?

You sure can. If you want we also sell a charging dock that wirelessly charges the Roam, and it looks like it's a part of Roam so it blends in and looks nice while charging it.

3 years, 6 months ago

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Sonos Customer Care

Sonos - Wall Mount for Arc - Black

Secure your Arc soundbar to the wall with this Sonos wall mount. The slim profile delivers a virtually seamless installation, keeping your setup close to the wall, and the included screws and mounting template allow for a streamlined entertainment area. This Sonos wall mount supports automatic EQ adjustment for optimal audio while the black finish matches the soundbars.

I have bought MantelMount Pull Down TV Wall Mount for Most 45" - 90" TVs - Black which comes with built-in Sound Bar bracket then do I need to buy this Sonos - Wall Mount for Arc - Black separately?? Thanks.

You can view the specifications of Arc under the "specifications" section if you scroll down when selecting Arc in Best Buy's website to see if the dimensions give you an idea of fit.

3 years, 6 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Does the Sonos one have bluetooth connectivity?

Only our portable products (Move, Roam) have bluetooth. Our speakers are meant to work off of wifi, which in the home where there's wifi, is the best, and highest quality way to stream music.

3 years, 6 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Is the Sonos-one (gen 2) compatible with Amazon Dots

If by "compatible" you mean, will the dots and the Sonos be able to group to play the same music at the same time? No. If by "compatible" you mean will Alexa work with Sonos One G2, Yes.

3 years, 6 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Need a speaker behind me so my hearing aids can pick up sound. Will this work as a stand alone with my tv ?

Unfortunately no. It needs to be paired with one of our soundbars to be used for home theater.

3 years, 7 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Will this speaker work with and Apple iPhone and Siri?

Yes with Iphone. Not with Siri directly however, it can be integrated via homekit.

3 years, 7 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Can I leave this speaker plugged in to the charging station most of the time and use it as part of my system and when I want it out by my pool use it wirelessly as part of my system out there? Will I overcharge it if I leave it plugged in most of time?

The Sonos One is not battery powered so it need to be plugged into the wall at all times. If you're looking for a portable speaker, we would suggest Move for being out by the pool. I can stay on the ring and play music while it's there. Then, when taking it out by the pool just pick it up and take it with you.

3 years, 7 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

See all Q&A for this product

My older sonos sound bar connected to my TV with a digital cable. The specs listed on bestbuy show no hdmi in or digital in ports on the sound bar, which makes no sense to me. So how do you get your TV audio to play through your sonos soundbar / system?

Best Answer

Beam plugs in with HDMI eARC, or HDMI ARC, or optical (via included optical to HDM dongle)

3 years, 7 months ago

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Sonos Customer Care

Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

I have a Samsung soundbar with only optical input. Can I use this adaptor to connect TV? (TV to HDMI to Optical adapter to Sound bar)

It would be Adapter into the tv to give you an HDMI port essentially.

3 years, 7 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Can I use a 3rd Sonos ONE SL as a rear center speaker? I already have one for each of the rears. TIA

You can't. Current home theater audio codecs don't support a "center rear". In other words movies, and tv shows aren't produced to even make sound that way.

3 years, 7 months ago

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Sonos Customer Care