Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Beam Soundbar with Voice Control built-in - White

Enhance the audio capability of your TV with this white Sonos Beam compact smart sound bar, which features voice activation through Amazon Alexa and Google Assistant. Whether you're watching a movie or playing games, this system produces a wide spectrum of sound through four full-range woofers to fill every corner of the room. The plug-and-play feature of this Sonos Beam compact sound bar ensures easy setup.

Is this Sonos Beam (Gen2) ?

This is gen1. Beam's MSRP is $450

2 years, 10 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

We love our beam gen 2 and want to add a pair of one sl speakers for more sound. We have an open kitchen family room area so How far behind the listening area can the one sl speakers be and still get surround sound?

Hi, and thank you for your question. We would recommend keeping the rear surround speakers 30ft or less from the soundbar if they are bonded wirelessly.

2 years, 10 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.

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Hello - Do i need to purchase an amp with these speakers?

Yes! These speakers are designed to work best with our Amp. With a custom DSP made for them with our Amp, and the ability to trueplay tune them, it works best with the Sonos Amp.

2 years, 10 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Why is my Roam purchased in August not holding a charge? How long is the standard warranty?

Hello, we're sorry to hear about your Roam! We recommend making sure to charge it with a minimum 7.5w charger. We also recommend making sure to turn it off when not using it by holding the button down for fives seconds. We would love to help you if you're still having issues. Feel free to head over to sonos.com/support and from there you can contact us whichever way you prefer.

2 years, 10 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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What does hdmi pass through do? With this not having it, what would I lose? Currently all sources are connected to the tv without a sound bar. If I connect this to the tv and leave everything else the same will o get proper sounds!

Best Answer

Thank you for your question. The Beam does us HDMI to plug into the tv. It can plug into standard ARC or eARC. To get the most out of your home theater experience with Beam, you'll want to make sure to plug your Beam into ARC or eARC and switch the other components to other HDMI ports. You can plug into optical and still great great sound however, optical doesn't support Dolby Atmos.

2 years, 10 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Does this speaker wirelessly connect with a Brennan B2?

It does not.

2 years, 10 months ago

Posted by:

Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

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Can I used these as standalone wireless speakers for my TV? I want to put Sonos in my ceiling but don’t want to wire them

Unfortunately no. The only way to get tv audio is to have Beam, Arc, or Amp plugged into your tv. If you're using in ceilings you would need to wire the to Amp. Once you have one of our home theater products plugged into the tv, you can this group other Sonos speaker to play the tv audio through those speakers if you'd like.

2 years, 10 months ago

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Sonos Customer Care

Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

My Optical port is broken on my TV and I can not connect to my sound bar, can I use this cable to connect to my sound bar to my TV with the broken optical port?

No, this adapter plugs into the port on your tv.

2 years, 10 months ago

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Sonos Customer Care

Sonos - 11.5' Power Cable for One and Play:1 - Black

Provide plenty of leeway from your Play:1 speaker to an available outlet with this Sonos black power cable. It provides a precise fit and its 11.5-foot length expands placement options.

I have the original 2015 Sonos Playbar where the power cord plugs into the bar laying plat on the shelf. The 6 foot cord is not long enough with a new wall unit. Will this cord work for that Playbar?

It's not compatible unfortunately.

2 years, 10 months ago

Posted by:

Sonos Customer Care

Sonos - Geek Squad Certified Refurbished 2.0-Channel Soundbar with Alexa - White

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Enjoy crisp, powerful sound while watching your favorite shows with this refurbished Sonos Beam soundbar. Amazon Alexa allows hands-free control, while the four full-range woofers and a tweeter offer room-filling sound for an immersive movie-watching experience. This white Sonos Beam soundbar has adjustable bass and treble controls on the top panel for customizing the sound as needed.

can you connect a sonos one via wireless to the soundbar?

You can group a single sonos one wirlesless to play the same thing at the same time, or two of them to have wireless surround sound.

2 years, 10 months ago

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Sonos Customer Care