Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Wall Mount for Beam - Black

Secure your Beam sound bar to the wall with this black Sonos wall mount. It provides a stable way to install the home theater device.

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Will this work with the second generation Beam?

It will!

2 years, 11 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Can this speaker be hung on a wall? Does is any hanging brackets on back?

There are mounts designed for the Sonos One/One SL. Just search "sonos one mount" on Best Buy's website.

2 years, 11 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

My home has wired speakers throughout. Can I connect this SONOS speaker via a receiver and control the music selections using Amazon Alexa?

Not without the Sonos Port. You can plug a Port into each receiver/amplifier you have in the house. Then you could group the Roam and the Port together to play the same thing at the same time.

2 years, 11 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

When this speaker is connected to my Sonos system on my WiFi can I Bluetooth to it to be played on the rest of my Sonos system

Yes! Start the bluetooth stream on Roam and then group your other Sonos speakers to it in the Sonos app to do this.

2 years, 11 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way Outdoor Speakers (Pair) - White

Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.

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What are the differences between sonos vs sonance Mag speakers?

Sonos by Sonance speakers were designed in collaboration with Sonance. The Sonos by Sonance have a detection circuit that makes a custom dsp for each version of the speaker so you can get the most out of the speakers when plugged into our amp. They in-wall and in-ceiling speakers can also be trueplay tuned which is our proprietary tuning technology that tunes the speakers to the environment of your room using an IOS device.

2 years, 11 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way Outdoor Speakers (Pair) - White

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can you add more than 2 speakers ?

Hi, and thank you for your question. Yes, as long as they are 4ohms speakers. Keep in mind that whatever speakers are plugged into the same amp will all play the same thing at the same time no matter what. Not a big deal if all 4 speakers are in the same room, but it can be if you're putting both sets in different rooms.

2 years, 11 months ago

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Sonos Customer Care

Sonos - Geek Squad Certified Refurbished CONNECT Streaming Media Player - White

Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Play your favorite playlists across amplified audio devices with this Sonos Connect music player. The integrated app lets you control volume, bass and other settings from your device, while the intuitive design makes setting up simple. This Sonos Connect music player uses Wi-Fi for a smooth, consistent connection and supports most popular streaming services.

Purchased refurbished on August 27th- stopped working on September 15th. It's now past the return date - What is the warranty period?

Hi, we would recommend going to sonos.com/support. There you can decide what way you prefer to reach out to us to get this resolved.

3 years ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - White

Enhance the audio capability of your TV with this white Sonos Beam compact smart sound bar, which features voice activation through Amazon Alexa and Google Assistant. Whether you're watching a movie or playing games, this system produces a wide spectrum of sound through four full-range woofers to fill every corner of the room. The plug-and-play feature of this Sonos Beam compact sound bar ensures easy setup.

Can you wirelessly connect the sonos beam sound bar to another sonos beam sound bar?

Thanks for you question! You can group them to play the same thing in different room, yes!

3 years ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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I have ceiling speakers throughout my home. I also have two Sonos speakers. Would Sonos App be able to play the same sonos program on all of those speakers at the same time? If not, how many Sonos App would be needed for 6 sets of ceiling speakers?

Hi, and yes. You can have up to 32 Sonos products all playing the same thing at the same time on one wifi network. For 6 sets of speakers, we would recommend 6 Amps. 1 per pair. If you have rooms that you are okay with playing the same thing at the same time always, you can run 2 pairs off of one Amp. Example: You are okay with your Kitchen and office in ceilings always playing the same thing at the same time... those 2 pairs could run off of the same Amp. However, any rooms that you want individual control over would need it's own Sonos Amp.

3 years ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Can I control these speakers along the arc bar & sub with an android note 20?

Yes, you can control Sonos products with Android, and IOS devices.

3 years ago

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Sonos Customer Care