Sonos Customer Care
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- Answer Count1555
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- First AnswerSeptember 20, 2019
- Last AnswerOctober 3, 2024
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Sonos Customer Care's Reviews
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Sonos Customer Care's Questions
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Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
I have ceiling speakers throughout my home. I also have two Sonos speakers. Would Sonos App be able to play the same sonos program on all of those speakers at the same time? If not, how many Sonos App would be needed for 6 sets of ceiling speakers?
Hi, and yes. You can have up to 32 Sonos products all playing the same thing at the same time on one wifi network. For 6 sets of speakers, we would recommend 6 Amps. 1 per pair. If you have rooms that you are okay with playing the same thing at the same time always, you can run 2 pairs off of one Amp. Example: You are okay with your Kitchen and office in ceilings always playing the same thing at the same time... those 2 pairs could run off of the same Amp. However, any rooms that you want individual control over would need it's own Sonos Amp.
3 years, 9 months ago
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Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
Can I control these speakers along the arc bar & sub with an android note 20?
Yes, you can control Sonos products with Android, and IOS devices.
3 years, 9 months ago
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Posted by:
Sonos Customer Care
Sonos - Geek Squad Certified Refurbished Move Wireless Smart Speaker with Amazon Alexa Voice Assistant - Black
Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Enjoy powerful indoor or outdoor music with this refurbished Sonos Move portable speaker. The weatherproof, drop-resistant design is convenient for use in a wide array of environments, and Bluetooth and Wi-Fi connectivity support seamless wireless streaming. With Amazon Alexa, this black Sonos Move portable speaker allows hands-free audio control, while the integrated mid-woofer and tweeter offer deep bass with crystal-clear sound.
The description for this item only mentions Amazon Alexa... does it also work with Google Assistant.
Yes, it works with Google as well.
3 years, 9 months ago
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Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Does the Sonos soundbar have built-in AC-4 support? I looked under specifications, but it only mentions Dolby Atmos. I need to know if it includes AC-4 technology.
Thanks for your question. It currently does not support AC-4
3 years, 9 months ago
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Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
Does it play loud gotten speakers before wasn’t very loud outside and play several hours hate for charge to run out
Hello, if you'd like a speaker with more acoustic performance, and are willing to sacrifice a little portability, we would recommend the Sonos Move! Either of these speakers have up to a 10-11 hour battery life, however many factors can impact that. If you decide to buy a Roam, make sure you turn it off completely by holding the power button down for 5 seconds to get the most of the battery life when you aren't using it.
3 years, 9 months ago
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Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
I want a Sonos wireless outdoor Sonos speakerphone add to my 2 indoor Sonos speakers. Please tell me which one to order.
Hi, and thanks for your question. It depends on the experience you're looking for. Move is great if you want something portable, but still an acoustic powerhouse. Roam, is great to take out on any adventure. Perfect for someone who's willing to sacrifice a little bit of acoustic output for major portability (still sounds good for it's size) and our Sonos by Sonance Outdoor speakers give the biggest acoustic profile to your outdoor space, but are designed to be permanently installed outside.
3 years, 9 months ago
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Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
will theSonos SL wireless speaker work with a Samsung soundbar I am hard of hearing and want to use it on my table next to my chair so I don't have to blast the room to hear
Thank you for your question. No it will not.
3 years, 10 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Hi I am planning to buy this product and hooked it with my TCL 75R635 Qled Roku. Its has and supports EARC HDMI. i would also buy a new 48Gbps HDMI Cable that supports EARC. Would i have any problem of compatibility, sounds problem? Thank you
Hi, and thank you for your question. You shouldn't run into any problems with set up. Just make sure after everything is set up, the propper audio codecs are being pushed to your Sonos Arc in the Tv's audio/speaker settings.
3 years, 10 months ago
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Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
Is the 12v trigger on this device a trigger out, or a trigger in?
Thanks for your question. It's a trigger out to kick on your amplifier or receiver when you want to play content through your Sonos Port.
3 years, 10 months ago
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Posted by:
Sonos Customer Care
Geek Squad® Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away. Learn more about Geek Squad® Certified Refurbished products.Enjoy music on the go with this refurbished Sonos Roam smart portable Wi-Fi and Bluetooth speaker. With up to 10 hours of battery life, this speaker lets you listen to tunes uninterrupted, while the water-resistant construction shields against accidental water spillage. The Automatic Trueplay tuning technology of this Sonos Roam smart portable Wi-Fi and Bluetooth speaker optimizes sound for an enhanced wireless-listening experience.
Does this refurbished Roam come with the same warranty as a new Roam? Also can you purchase extended protection on this refurbished speaker?
Yes, we offer a one year warranty on our products.
3 years, 10 months ago
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Sonos Customer Care